[RE-wrenches] outback power wrench support?

[Marco Mangelsdorf]

OutBack was purchased by Alpha Technologies.  I wouldn't be surprised if the owners take a 
harder line on warranty claims.


---------- Original Message -----------
From: William Miller <william at millersolar.com>
To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
Sent: Wed, 20 Jun 2012 21:05:55 -0700
Subject: Re: [RE-wrenches] outback power wrench support?

> Friends:
> 
> Years ago Outback tried to pull this on me.  I dealt directly with 
> Steve Higgins and after a brief discussion, he came through with a 
> brand new inverter.  Other problems ensued and Steve comped me up 
> with a refurbished item.  Steve intervened and made this situation 
> right, but I did have to stand up for my rights.  Don't take no for answer.
> 
> William Miller
> 
> >>>i recently installed a grid-tie with battery backup system. the fm 80 
> >>>was defective out of the box, so i called outback for a replacement. i 
> >>>got a refurbished unit which when installed resolved the problem. the 
> >>>customer was not happy about paying for a new unit and getting a used one.
> >>>
> >>>
> >>>when contacting outback about why a new (defective) charge controller 
> >>>was replaced with a refurbished one and how can i be compensated for 
> >>>basically doing outback's product quality control i was told:
> >>>
> >>>
> >>>"OutBack Power Technologies does not offer compensation for warranty work."
> >
> >question: is this the new norm at outback? if so... this is a sad day for me.
> >
> >
> >todd
------- End of Original Message -------