[RE-wrenches] outback power wrench support?

[Steve Higgins]

Todd,

You should have received a new units at an absolute minimum.  When it comes to compensation that's a bit of a sticky situation that is usually handled on a case by case basis.

I will be talking to the Mgr of this group to get this squared away today.

Thanks.

Steve Higgins
Sales Application Engineering Mgr
Direct 360-618-4313
Outback Power Technologies
5917 195th Street NE Arlington, Washington 98223



________________________________
From: re-wrenches-bounces at lists.re-wrenches.org [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of William Miller
Sent: Wednesday, June 20, 2012 9:06 PM
To: RE-wrenches
Subject: Re: [RE-wrenches] outback power wrench support?

Friends:

Years ago Outback tried to pull this on me.  I dealt directly with Steve Higgins and after a brief discussion, he came through with a brand new inverter.  Other problems ensued and Steve comped me up with a refurbished item.  Steve intervened and made this situation right, but I did have to stand up for my rights.  Don't take no for answer.

William Miller


i recently installed a grid-tie with battery backup system. the fm 80 was defective out of the box, so i called outback for a replacement. i got a refurbished unit which when installed resolved the problem. the customer was not happy about paying for a new unit and getting a used one.


when contacting outback about why a new (defective) charge controller was replaced with a refurbished one and how can i be compensated for basically doing outback's product quality control i was told:


"OutBack Power Technologies does not offer compensation for warranty work."

question: is this the new norm at outback? if so... this is a sad day for me.


todd
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