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Friends:<br><br>
Years ago Outback tried to pull this on me. I dealt directly with
Steve Higgins and after a brief discussion, he came through with a brand
new inverter. Other problems ensued and Steve comped me up with a
refurbished item. Steve intervened and made this situation right,
but I did have to stand up for my rights. Don't take no for
answer.<br><br>
William Miller<br><br>
<font face="arial" size=4> <br>
<blockquote type=cite class=cite cite><blockquote type=cite class=cite cite><blockquote type=cite class=cite cite>i
recently installed a grid-tie with battery backup system. the fm 80 was
defective out of the box, so i called outback for a replacement. i got a
refurbished unit which when installed resolved the problem. the customer
was not happy about paying for a new unit and getting a used
one.<br><br>
<br>
when contacting outback about why a new (defective) charge controller was
replaced with a refurbished one and how can i be compensated for
basically doing outback's product quality control i was told:<br><br>
<br>
"OutBack Power Technologies does not offer compensation for warranty
work."</blockquote></blockquote> <br>
question: is this the new norm at outback? if so... this is a sad day for
me.<br><br>
<br>
todd</font></blockquote></body>
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