[RE-wrenches] Kohler 10ERG and RES Models

[jason pozner]

Yes.  We were told this after selling a 12K RES to a client last year.  A
few months later we were advised to tell our client to never mention that it
would be used in a off-grid situation after he had purchased the unit.  It
sure put us in a weird spot.   Although I protested, explaining that the
application was made known to the distributer before purchase, he claimed
there was nothing he could do.  I have since avoided Kohler for a variety of
reasons, but this being quite a big one.  It has been a real bummer.  I was
never given a real reason for this.

Jay Pozner
Nunatak Alternative Energy Solutions
Crested Butte, CO
nunatakenergy at gmail.com
(970) 349-3432



On Fri, Mar 26, 2010 at 9:21 AM, scott and tracey <gentleman at air-pipe.com>wrote:

>
>
> Yesterday, our Kohler rep told us that Kohler has officially declared
> that it will not honor its warranty for any 10ERG or RES installed in an
> off-grid location. Historically we've sold these models into the
> off-grid market and Kohler has honored the warranty.
>
> Has anyone else had such a definitive statement delivered?
>
> Scott
> Backwoods Solar
> Sandpoint, ID
>
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