[RE-wrenches] LG chem RESU battery replacements

[Matthew Sherald]

I have a customer who was told by LG that a replacement is available for her, but the return shipping box for the defective unit is not.  LG said they’d ship the new unit if the installer (me) agreed to store the defective unit in the intervening weeks until the return boxes were ready. LGs estimate on box availability was five weeks at earliest - that was about four weeks ago.  

-Matt

Sent from my iPhone

> On Jun 21, 2022, at 3:49 PM, Scot Arey via RE-wrenches <re-wrenches at lists.re-wrenches.org> wrote:
> 
> 
> I have gotten some RMA replacement support for LG Resu10 primary units. As many might know, the use of a second battery requires a LG with “secondary” classification (firmware, I assume) and the two are not interchangeable. The secondary units won’t be available until September. Crazy, I know. My own personal secondary unit is bogged down in this.
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> From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> On Behalf Of Kirk Herander via RE-wrenches
> Sent: Tuesday, June 21, 2022 1:38 PM
> To: re-wrenches at lists.re-wrenches.org
> Cc: Kirk Herander <kirkh at vermont.solar>
> Subject: [RE-wrenches] LG chem RESU battery replacements
>  
> Has anyone heard of if these defective RESU units might ever be replaced by LG? They don't reply to me anymore. I have -3- RMAs and have been waiting months, as I know others have.
> And what might Solaredge's strategy be for an LG substitute with the Storedge 7600 inverter? I know they are replacing Storedge with the Energyhub model.
>  
> --
> Kirk Herander / kirkh at vermont.solar
> Owner|Principal, VT Solar, LLC
> Celebrating our 31st Anniversary 1991-2022!!
> www.vermont.solar
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> 802.863.1202
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