<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">I have a customer who was told by LG that a replacement is available for her, but the return shipping box for the defective unit is not. LG said they\u2019d ship the new unit if the installer (me) agreed to store the defective unit in the intervening weeks until the return boxes were ready. LGs estimate on box availability was five weeks at earliest - that was about four weeks ago. <div><br></div><div>-Matt<br><br><div dir="ltr">Sent from my iPhone</div><div dir="ltr"><br><blockquote type="cite">On Jun 21, 2022, at 3:49 PM, Scot Arey via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr">\ufeff<meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="Generator" content="Microsoft Word 15 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
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</o:shapelayout></xml><![endif]--><div class="WordSection1"><p class="MsoNormal">I have gotten some RMA replacement support for LG Resu10 primary units. As many might know, the use of a second battery requires a LG with \u201csecondary\u201d classification (firmware, I assume) and the two are not interchangeable. The secondary units won\u2019t be available until September. Crazy, I know. My own personal secondary unit is bogged down in this.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><div><image001.png></div><o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><o:p> </o:p></p><div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b>From:</b> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org> <b>On Behalf Of </b>Kirk Herander via RE-wrenches<br><b>Sent:</b> Tuesday, June 21, 2022 1:38 PM<br><b>To:</b> re-wrenches@lists.re-wrenches.org<br><b>Cc:</b> Kirk Herander <kirkh@vermont.solar><br><b>Subject:</b> [RE-wrenches] LG chem RESU battery replacements<o:p></o:p></p></div><p class="MsoNormal"><o:p> </o:p></p><div><p class="MsoNormal">Has anyone heard of if these defective RESU units might ever be replaced by LG? They don't reply to me anymore. I have -3- RMAs and have been waiting months, as I know others have.<o:p></o:p></p><div><p class="MsoNormal">And what might Solaredge's strategy be for an LG substitute with the Storedge 7600 inverter? I know they are replacing Storedge with the Energyhub model.<br clear="all"><o:p></o:p></p><div><p class="MsoNormal"><o:p> </o:p></p></div><p class="MsoNormal">-- <o:p></o:p></p><div><div><p class="MsoNormal"><a name="SignatureSanitizer__MailAutoSig"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Kirk Herander / </span></b></a><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><a href="mailto:kirkh@vermont.solar" target="_blank" title="Send an email to kirkh@vermont.solar; Send an email to kirkh@vermont.solar">kirkh@vermont.solar</a></span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Owner|Principal, VT Solar, LLC</span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p><p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Celebrating our 31<sup>st</sup> Anniversary 1991-2022!!</span></i></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><a href="https://nam02.safelinks.protection.outlook.com/?url=www.vermontsolarnow.com&data=02%7C01%7C%7C9f0330d75a244870112408d685311841%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636842843233477645&sdata=0NjyuKeQbEK6245SNnk8X4XnP9Q%2B%2BqtvcALkdDghvk4%3D&reserved=0" target="_blank" title="Click to open in a new window or tab
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