[RE-wrenches] Optics will not accept remote programming

[William Miller]

Kienan:

Thanks for your response. All firmware was the latest.

I think I figured it out. I swapped out the Mate3S and the problem appears
to be resolved. The defective Mate was only about 6 months old. No one
knows why or how the Mate3s caused the problem.

Thanks to all who tried to help.

William Miller

On Wed, Apr 27, 2022 at 3:13 PM Kienan Maxfield via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> I've seen something similar if there was a firmware mismatch... the mate3s
> had a newer firmware and the inverters had an older firmware. As was stated
> before, make sure that everything has the latest firmware.
>
> Otherwise, I wouldn't know where to go after that.
>
> Cheers,
> Kienan
>
>
> *Maxfield Solar*
> *maxfieldsolar at hotmail.com* <maxfieldsolar at hotmail.com>
> * (801) 631-5584 (Cell) *
> ------------------------------
> *From:* RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> on behalf
> of William Miller via RE-wrenches <re-wrenches at lists.re-wrenches.org>
> *Sent:* Friday, April 22, 2022 2:13 PM
> *To:* RE-wrenches <re-wrenches at lists.re-wrenches.org>
> *Cc:* William Miller <william at millersolar.com>
> *Subject:* [RE-wrenches] Optics will not accept remote programming
>
>
> Friends:
>
>
>
> I installed a Radian AC coupled system a few months ago.  We are trying to
> dial it in to work with a Blue Planet battery system.
>
>
>
> I cannot make any adjustments remotely through Optics.  Once in a while if
> I reset the gateway I can change one setting, but rarely does it succeed.
> The little wheel turns for a couple of minutes and then I get a failure
> dialog box.
>
>
>
> I was told to power cycle the Mate.  This did not solve the problem.
>
>
>
> Has anyone else experienced this?
>
>
>
> Thanks for any input.
>
>
>
> William
>
>
>
> Miller Solar
>
> 17395 Oak Road, Atascadero, CA 93422
>
> 805-438-5600
>
> www.millersolar.com
>
> CA Lic. 773985
>
>
>
>
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> --

William Miller
Miller Solar.com
895-438-5600
www.millersolar.com
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