[RE-wrenches] Enphase Monthly Reporting Software Update Remove Site ID in Subject Line?

[Nick Soleil]

Thank you Chris for sharing your concern.  I also noticed this change a couple days ago.  I'm working this internally and will let you know what I find out.


Cordially,

Nick Soleil

Enphase Energy Senior Product Manager

(707) 763-4784 x7267  // office

(707) 321-2937  // cell

Powering What’s Next™ | The Enphase Energy Management System<https://enphase.com/en-us/products-and-services/envoy>

NABCEP Certified Solar PV Installer #03262011-300

California C10 Licensed Electrician #986315

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From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> on behalf of Christopher Warfel <cwarfel at entech-engineering.com>
Sent: Thursday, October 28, 2021 7:16 AM
To: re-wrenches at lists.re-wrenches.org <re-wrenches at lists.re-wrenches.org>
Subject: [RE-wrenches] Enphase Monthly Reporting Software Update Remove Site ID in Subject Line?

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Five months ago, our Enphase monthly reports removed the site name from the Subject line.  After many, many emails and phone calls, today I was told their software engineers were aware of the problem and they were not going to fix it. They were working on "more important things", so too bad, I am sorry.   We had filtered the reports so they went directly to a customer's folder.  This is a step backwards for certain and seems pretty stupid from an installer perspective.

I am wondering if anyone else has this issue.

All I could find out is that "Steve" at Enphase was in charge of this, but they would not provide contact information because "He does not interact with customers."


Chris Warfel




--
                                         Christopher Warfel
                     ENTECH Engineering, Inc.
PO Box 871, Block Island, RI 02807
                                                            401-466-8978
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