[RE-wrenches] Enphase Monthly Reporting Software Update Remove Site ID in Subject Line?

[Christopher Warfel]

I emailed Mr. Soleil this am as it looks like Enphase has fixed the 
issue above.  I received two reports this am with the site id in the 
Subject Line.  This is really helpful to us as we now can use our 
filters to put these reports in the proper customer's file 
automatically. Thank you Nick, and thank you Enphase.  Chris



On 10/28/2021 10:52 AM, Nick Soleil wrote:
> Thank you Chris for sharing your concern.  I also noticed this change 
> a couple days ago.  I'm working this internally and will let you know 
> what I find out.
>
> Cordially,
>
> Nick Soleil
>
> Enphase EnergySenior Product Manager
>
> (707) 763-4784 x7267  // office
>
> (707) 321-2937  // cell
>
> *Powering What’s Next*™/ | /The Enphase Energy Management System 
> <https://enphase.com/en-us/products-and-services/envoy>
>
> NABCEP Certified Solar PV Installer #03262011-300
>
> California C10 Licensed Electrician #986315
>
> ------------------------------------------------------------------------
> *From:* RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> on 
> behalf of Christopher Warfel <cwarfel at entech-engineering.com>
> *Sent:* Thursday, October 28, 2021 7:16 AM
> *To:* re-wrenches at lists.re-wrenches.org 
> <re-wrenches at lists.re-wrenches.org>
> *Subject:* [RE-wrenches] Enphase Monthly Reporting Software Update 
> Remove Site ID in Subject Line?
> *EXTERNAL EMAIL* - *Use caution when responding, clicking, and/or 
> downloading attachments.*
>
> Five months ago, our Enphase monthly reports removed the site name 
> from the Subject line.  After many, many emails and phone calls, today 
> I was told their software engineers were aware of the problem and they 
> were not going to fix it. They were working on "more important 
> things", so too bad, I am sorry.   We had filtered the reports so they 
> went directly to a customer's folder.  This is a step backwards for 
> certain and seems pretty stupid from an installer perspective.
>
> I am wondering if anyone else has this issue.
>
> All I could find out is that "Steve" at Enphase was in charge of this, 
> but they would not provide contact information because "He does not 
> interact with customers."
>
>
> Chris Warfel
>
>
>
>
>
> -- 
>                 Christopher Warfel
> ENTECH Engineering, Inc.
> PO Box 871, Block Island, RI 02807
>                                     401-466-8978
> <https://urldefense.com/v3/__http://entech-engineering.com__;!!J0D89H32QIeNiQ!keY80NLIRckZlrzU5dudtrSIo6EVe5T9rZFro7w3D2HikGEiG6I2YxXEq1K3R4I6eL4$>
>
>
-- 
             Christopher Warfel
                      ENTECH Engineering, Inc.
PO Box 871, Block Island, RI 02807
                                 401-466-8978
<http://entech-engineering.com>

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