[RE-wrenches] factory module damage, has anyone seen this?

[frenergy]

I think I'm going to have to side with Jason.  Many times my distributor 
has eaten crow for stuff like this and of course there has been times 
months after a delivery where I've found damage that I've had to eat.  
Its the cost of doing business but if these were a fairly recent 
delivery, the distributor should help.

$.02 worth

Bill

Feather River Solar Electric
Bill Battagin, Owner
4291 Nelson St.
Taylorsville, CA 95983
530.284.7849
CA Lic 874049
www.frenergy.net

On 11/5/2020 1:42 PM, Jason Szumlanski wrote:
> I would never accept this from my distributor. It would be going back 
> with a full refund or I'd take my business elsewhere. My distributor 
> would never accept this from a manufacturer I would think. That's the 
> whole benefit of having a middleman - they are paid to deal with these 
> kinds of issue!
>
> Jason
>
> 	
>
> 	
> 	
>
> *
>
> *
>
>
> On Thu, Nov 5, 2020 at 3:36 PM Jay <jay.peltz at gmail.com 
> <mailto:jay.peltz at gmail.com>> wrote:
>
>     I wanted to give a final update as to this issue
>
>     Canadian solar drew the line with “ it’s within tolerance, not a
>     warranty issue”
>
>     So I’m out of options from them. Quite disappointed and I won’t
>     buy them again.
>
>     My distributor was great and with their discount I feel a bit better.
>
>     But any kind of return wasn’t on the table.
>
>     Thanks
>
>     Jay
>


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