[RE-wrenches] SMA SB#000US LCD Displays

[Jason Szumlanski]

It looks like I'll be giving up on this case. SMA keeps bouncing me among
departments, pointing fingers at each other. Nobody seems to be able to
help. One service department rep actually told me that most people just
look for things on eBay. Seriously.

And I'm writing this as I sit in the driveway of another client with a SB
5.0 that has failed three times. Not only will I decline to offer their
products in the future, but I'm about to stop servicing them too. I can put
up with this lack or support.

Jason


On Tue, Aug 11, 2020, 5:41 PM Jason Szumlanski <
jason at floridasolardesigngroup.com> wrote:

> Yeah, it's like pulling teeth to get a response, much less an informed
> response. They told me to maintain NEMA 3R rating I need a full cover
> replacement. But no word on how to actually accomplish that (where to buy,
> how much, if available, etc.)
>
>
> On Mon, Aug 10, 2020 at 8:13 PM Chris Sparadeo <sparadeo.chris at gmail.com>
> wrote:
>
>> Jason,
>>
>> Yes the LCD displays can be swapped out. I had an issue with one earlier
>> this year on a SB6000US and SMA sent a replacement. Very easy to swap out.
>> Good luck with tech support.
>>
>> -Chris
>>
>> On Mon, Aug 10, 2020 at 7:20 PM Jason Szumlanski <
>> jason at floridasolardesigngroup.com> wrote:
>>
>>> I'm zeroing in on an answer and will share when I get it. I sent an
>>> email at the recommendation of the first-line customer service rep. One
>>> person responded saying to call customer service (haha). A few minutes
>>> later another one said the cover needs to be replaced to maintain the NEMA
>>> 3R rating and gave me another email to get information on availability.
>>>
>>>
>>>
>>>
>>> On Mon, Aug 10, 2020 at 5:05 PM Jason Szumlanski <
>>> jason at floridasolardesigngroup.com> wrote:
>>>
>>>> Does anyone know if the LCD displays can be replaced? I have a client
>>>> with three SB6000US and one SB3000US all manufactured in 2007 and all four
>>>> displays are shot. I'm not sure why it is so hard for SMA tech support to
>>>> give me a simple answer on this. I just had a mind-melting hour-long phone
>>>> call with them about this and the easiest currently-available replacement
>>>> for an out-of-warranty SB6000US. I failed to get a straight answer
>>>> on either question.
>>>>
>>>> Jason Szumlanski
>>>> Florida Solar Design Group
>>>>
>>> _______________________________________________
>>>
>> Chris Sparadeo
>>
>>
>> C_802-369-4458
>> H_802-728-3059
>> _______________________________________________
>>
>>
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