[RE-wrenches] SMA SB#000US LCD Displays

Tue Aug 11 20:49:32 EDT 2020

Jason

  I replaced one a little over a year ago on a sunny island, just within the warranty ( just ). They sent me a new one. It was just the display and it took 15 minutes to change, no new cover suggested or needed. I suspect they have plenty of them as they seem to fail. Press them. With all 4 displays down they should step up and support you.

Peter Giroux

ASAE

From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> On Behalf Of Jason Szumlanski
Sent: Tuesday, August 11, 2020 5:42 PM
To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
Subject: Re: [RE-wrenches] SMA SB#000US LCD Displays

Yeah, it's like pulling teeth to get a response, much less an informed response. They told me to maintain NEMA 3R rating I need a full cover replacement. But no word on how to actually accomplish that (where to buy, how much, if available, etc.)

On Mon, Aug 10, 2020 at 8:13 PM Chris Sparadeo <sparadeo.chris at gmail.com <mailto:sparadeo.chris at gmail.com> > wrote:

Jason, 

Yes the LCD displays can be swapped out. I had an issue with one earlier this year on a SB6000US and SMA sent a replacement. Very easy to swap out. Good luck with tech support. 

-Chris 

On Mon, Aug 10, 2020 at 7:20 PM Jason Szumlanski <jason at floridasolardesigngroup.com <mailto:jason at floridasolardesigngroup.com> > wrote:

I'm zeroing in on an answer and will share when I get it. I sent an email at the recommendation of the first-line customer service rep. One person responded saying to call customer service (haha). A few minutes later another one said the cover needs to be replaced to maintain the NEMA 3R rating and gave me another email to get information on availability. 

On Mon, Aug 10, 2020 at 5:05 PM Jason Szumlanski <jason at floridasolardesigngroup.com <mailto:jason at floridasolardesigngroup.com> > wrote:

Does anyone know if the LCD displays can be replaced? I have a client with three SB6000US and one SB3000US all manufactured in 2007 and all four displays are shot. I'm not sure why it is so hard for SMA tech support to give me a simple answer on this. I just had a mind-melting hour-long phone call with them about this and the easiest currently-available replacement for an out-of-warranty SB6000US. I failed to get a straight answer on either question.

Jason Szumlanski

Florida Solar Design Group

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