[RE-wrenches] SMA SB#000US LCD Displays

[frenergy]

Jason,

             Is it the actual display behind the window of the cover or 
is it the window in the cover?  It might be worth a try to contact a 
place that repairs SMA (and other inverters) like the Solar Cowboys 
(530) 273-4895.  If its just the window, we've replaced them.

             And your reference to the SB 5.0 that has failed 3 
times....was it a "U", "US", -40,-41?  Refurbished?  Can't say why but 
I've had pretty good luck with calling their service line, I've always 
entered my acct # first.

Bill

Feather River Solar Electric
Bill Battagin, Owner
4291 Nelson St.
Taylorsville, CA 95983
530.284.7849
CA Lic 874049
www.frenergy.net

On 8/18/2020 7:59 AM, Jason Szumlanski wrote:
> It looks like I'll be giving up on this case. SMA keeps bouncing me 
> among departments, pointing fingers at each other. Nobody seems to be 
> able to help. One service department rep actually told me that most 
> people just look for things on eBay. Seriously.
>
> And I'm writing this as I sit in the driveway of another client with a 
> SB 5.0 that has failed three times. Not only will I decline to offer 
> their products in the future, but I'm about to stop servicing them 
> too. I can put up with this lack or support.
>
> Jason
>
>
> On Tue, Aug 11, 2020, 5:41 PM Jason Szumlanski 
> <jason at floridasolardesigngroup.com 
> <mailto:jason at floridasolardesigngroup.com>> wrote:
>
>     Yeah, it's like pulling teeth to get a response, much less an
>     informed response. They told me to maintain NEMA 3R rating I need
>     a full cover replacement. But no word on how to actually
>     accomplish that (where to buy, how much, if available, etc.)
>
>
>     On Mon, Aug 10, 2020 at 8:13 PM Chris Sparadeo
>     <sparadeo.chris at gmail.com <mailto:sparadeo.chris at gmail.com>> wrote:
>
>         Jason,
>
>         Yes the LCD displays can be swapped out. I had an issue with
>         one earlier this year on a SB6000US and SMA sent a
>         replacement. Very easy to swap out. Good luck with tech support.
>
>         -Chris
>
>         On Mon, Aug 10, 2020 at 7:20 PM Jason Szumlanski
>         <jason at floridasolardesigngroup.com
>         <mailto:jason at floridasolardesigngroup.com>> wrote:
>
>             I'm zeroing in on an answer and will share when I get it.
>             I sent an email at the recommendation of the first-line
>             customer service rep. One person responded saying to call
>             customer service (haha). A few minutes later another one
>             said the cover needs to be replaced to maintain the NEMA
>             3R rating and gave me another email to get information on
>             availability.
>
>
>
>
>             On Mon, Aug 10, 2020 at 5:05 PM Jason Szumlanski
>             <jason at floridasolardesigngroup.com
>             <mailto:jason at floridasolardesigngroup.com>> wrote:
>
>                 Does anyone know if the LCD displays can be replaced?
>                 I have a client with three SB6000US and one SB3000US
>                 all manufactured in 2007 and all four displays are
>                 shot. I'm not sure why it is so hard for SMA tech
>                 support to give me a simple answer on this. I just had
>                 a mind-melting hour-long phone call with them about
>                 this and the easiest currently-available replacement
>                 for an out-of-warranty SB6000US. I failed to get
>                 a straight answer on either question.
>
>                 Jason Szumlanski
>                 Florida Solar Design Group
>
>             _______________________________________________
>
>         Chris Sparadeo
>
>
>         C_802-369-4458
>         H_802-728-3059
>         _______________________________________________
>
>
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