[RE-wrenches] Web portal Insight2 not making remote changes for some.

[Dave Angelini Offgrid Solar]

Concur with Sandra completely. 

All of my clients are having no
problems with Insight2 as far as what Howie wrote. It has been very
reliable for about a year now. 

The remote programming with Insight2 has
had a few issues but it is on the sched to be fixed. Many are working fine
but a few are not and that is what Trevor addressed in a troubleshooting
tool. The Gateway can be remote programmed also and has had very few
problems since beta testing. Even then it was solid. 

 DAVE ANGELINI
OFFGRID SOLAR

"we go where powerlines
don't"
http://members.sti.net/offgridsolar/ [1]
e-mail offgridsolar at sti.net
[2]
text 209 813 0060

On Tue, 25 Feb 2020 19:24:37 +0000, Sandra Herrera 
wrote:      

Howie, 

The "no communication" issues on Insight2 was solved
when we update to Gateway firmware 1.05, and in parallel, we updated the
Insight2 platform. 

The issue Dave is mentioning is on making programming
changes. 

If you still have a site (with the latest firmware on the
Gateway) but still no communication. Please contact me off-list. 

Sandra
Herrera 

Sandra.herrera at se.com 

FROM: RE-wrenches  ON BEHALF OF Howie
Michaelson
 SENT: Tuesday, February 25, 2020 10:58 AM
 TO: Dave Angelini ;
RE-wrenches 
 SUBJECT: Re: [RE-wrenches] Web portal Insight2 not making
remote changes for some.   

[External email: Use caution with links and
attachments] 
-------------------------

Dave,   

Do these problems
encompass having sites that previously were configured and operating on
Insight2, but for at least the last month or 2 have shown up on the home
page, but either show no connectivity or no devices? This has been my
experience and it is a major issue since I sold my clients on the remote
monitoring and configuration capability of the XW. I have spoken with tech
support several times with no resolution...   

Howie   

On Tue, Feb 25,
2020 at 11:21 AM Dave Angelini Offgrid Solar  wrote:   

Hi Wrenches,


Some who have been experiencing the inability to remotely control with
Insight2 should know that a fix is on it's way. I got this yesterday. There
was also a Gateway and mobile App update on the Schneider site. You may
want to try it again soon and let me know please. Thx! 

" 

Hi Dave, 

 We
are working on a new firmware which will help to troubleshoot this issue.
We have already identified a cloud side issue which is being implemented as
we speak and it should address a bunch of failures.  

If you want, you can
post a note on Wrenches and tell them that your "inside contact" has
confirmed a fix is being worked on 😊  

We should have something ready in a
week or 2. 

Trevor. 

 TREVOR MONK  

Technical Manager - Embedded
Software
 Solar Business  

--  

DAVE ANGELINI OFFGRID SOLAR

"WE GO WHERE
POWERLINES DON'T"

E-MAIL 

TEXT 209 813
0060

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