[RE-wrenches] Web portal Insight2 not making remote changes for some.

Tue Feb 25 14:24:37 EST 2020

Howie,

The “no communication” issues on Insight2 was solved when we update to Gateway firmware 1.05, and in parallel, we updated the Insight2 platform.

The issue Dave is mentioning is on making programming changes.

If you still have a site (with the latest firmware on the Gateway) but still no communication. Please contact me off-list.

Sandra Herrera
Sandra.herrera at se.com

From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> On Behalf Of Howie Michaelson
Sent: Tuesday, February 25, 2020 10:58 AM
To: Dave Angelini <offgridsolar at sti.net>; RE-wrenches <re-wrenches at lists.re-wrenches.org>
Subject: Re: [RE-wrenches] Web portal Insight2 not making remote changes for some.

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Dave,
Do these problems encompass having sites that previously were configured and operating on Insight2, but for at least the last month or 2 have shown up on the home page, but either show no connectivity or no devices?  This has been my experience and it is a major issue since I sold my clients on the remote monitoring and configuration capability of the XW. I have spoken with tech support several times with no resolution...
Howie

On Tue, Feb 25, 2020 at 11:21 AM Dave Angelini Offgrid Solar <offgridsolar at sti.net<mailto:offgridsolar at sti.net>> wrote:

Hi Wrenches,

Some who have been experiencing the inability to remotely control with Insight2 should know that a fix is on it's way. I got this yesterday. There was also a Gateway and mobile App update on the Schneider site. You may want to try it again soon and let me know please. Thx!

"

Hi Dave,

 We are working on a new firmware which will help to troubleshoot this issue.  We have already identified a cloud side issue which is being implemented as we speak and it should address a bunch of failures.

If you want, you can post a note on Wrenches and tell them that your "inside contact" has confirmed a fix is being worked on 😊

We should have something ready in a week or 2.

Trevor.

 Trevor Monk

Technical Manager - Embedded Software
Solar Business

--

Dave Angelini Offgrid Solar

"we go where powerlines don't"

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