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<p class="MsoNormal">Howie,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The \u201cno communication\u201d issues on Insight2 was solved when we update to Gateway firmware 1.05, and in parallel, we updated the Insight2 platform.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The issue Dave is mentioning is on making programming changes.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you still have a site (with the latest firmware on the Gateway) but still no communication. Please contact me off-list.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Sandra Herrera<o:p></o:p></p>
<p class="MsoNormal">Sandra.herrera@se.com<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org>
<b>On Behalf Of </b>Howie Michaelson<br>
<b>Sent:</b> Tuesday, February 25, 2020 10:58 AM<br>
<b>To:</b> Dave Angelini <offgridsolar@sti.net>; RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Subject:</b> Re: [RE-wrenches] Web portal Insight2 not making remote changes for some.<o:p></o:p></p>
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<p><span style="color:red">[External email: Use caution with links and attachments]</span><o:p></o:p></p>
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<p class="MsoNormal">Dave,<o:p></o:p></p>
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<p class="MsoNormal">Do these problems encompass having sites that previously were configured and operating on Insight2, but for at least the last month or 2 have shown up on the home page, but either show no connectivity or no devices? This has been my experience
and it is a major issue since I sold my clients on the remote monitoring and configuration capability of the XW. I have spoken with tech support several times with no resolution...<o:p></o:p></p>
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<p class="MsoNormal">Howie<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Feb 25, 2020 at 11:21 AM Dave Angelini Offgrid Solar <<a href="mailto:offgridsolar@sti.net">offgridsolar@sti.net</a>> wrote:<o:p></o:p></p>
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<p>Hi Wrenches,<o:p></o:p></p>
<p>Some who have been experiencing the inability to remotely control with Insight2 should know that a fix is on it's way. I got this yesterday. There was also a Gateway and mobile App update on the Schneider site. You may want to try it again soon and let me
know please. Thx!<o:p></o:p></p>
<p>"<o:p></o:p></p>
<p>Hi Dave,<o:p></o:p></p>
<p> We are working on a new firmware which will help to troubleshoot this issue. We have already identified a cloud side issue which is being implemented as we speak and it should address a bunch of failures. <o:p></o:p></p>
<p>If you want, you can post a note on Wrenches and tell them that your "inside contact" has confirmed a fix is being worked on <span style="font-family:"Segoe UI Emoji",sans-serif">😊</span> <o:p></o:p></p>
<p>We should have something ready in a week or 2.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Trevor.<o:p></o:p></p>
<p> <strong><span style="font-family:"Calibri",sans-serif">Trevor Monk</span></strong><o:p></o:p></p>
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<p>Technical Manager - Embedded Software<br>
Solar Business<o:p></o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
<pre> <o:p></o:p></pre>
<pre><strong><span style="font-size:12.0pt;font-family:"Courier New"">Dave Angelini Offgrid Solar<o:p></o:p></span></strong></pre>
<pre><strong><span style="font-size:12.0pt;font-family:"Courier New"">"we go where powerlines don't"<o:p></o:p></span></strong></pre>
<pre><strong><span style="font-size:12.0pt;font-family:"Courier New""><a href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fmembers.sti.net%2Foffgridsolar%2F&data=02%7C01%7Csandra.herrera%40se.com%7Cbd2f96fef8ca4066a6ee08d7ba24b734%7C6e51e1adc54b4b39b5980ffe9ae68fef%7C0%7C0%7C637182539162854365&sdata=rr6OIM%2Bdyg%2By9s5ZV0yv23BIxmbZo6yrFm4aYga1Sd8%3D&reserved=0" target="_blank">http://members.sti.net/offgridsolar/</a><o:p></o:p></span></strong></pre>
<pre><strong><span style="font-size:12.0pt;font-family:"Courier New"">e-mail <a href="mailto:offgridsolar@sti.net" target="_blank">offgridsolar@sti.net</a><o:p></o:p></span></strong></pre>
<pre><strong><span style="font-size:12.0pt;font-family:"Courier New"">text 209 813 0060</span></strong><o:p></o:p></pre>
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