[RE-wrenches] Communications using the Conext Gateway

[Drake]

I have very similar issues. The Gateway connects 
and disconnects continually. I have 14,370 events 
listed, mostly the Gateway connected and disconnected.

The first few weeks it was running, the Insight 2 
(the Gateway web site) scrolled repeatedly 
through all the error messages it could throw 
out. I went out to the site thinking that the 
system would be in smoldering ruin, but it was working perfectly.

The Gateway - Insight 2 system does not seem 
market ready. Tech support seems to have dried 
up. The last information I got was:

"Are you using DHCP or static IP?. If static, 
make sure the DNS server and gateway server are 
correctly manually entered. Also make sure the IP 
address you chose is appropriate for the subnet range of your router"
    * Is the connection and disconnection an issue of  static IP vs DHCP?
        * How are corrections make?
    * How does one correctly enter the DNS server and Gateway.
        * Where is it entered?
    * How do we know what IP address is 
appropriate for the subnet range of the router?
Thanks in advance.

Drake

Drake Chamberlin
Athens Electric LLC
OH License 44810
CO License 3773
NABCEP Certified Solar PV
740-448-7328
<http://athens-electric.com/>http://athens-electric.com/


At 11:07 PM 9/12/2019, you wrote:
>I have a net metered battery backup Dual stack 
>XW Pro with a Conext Gateway. The Gateway is 
>communicating on the Xanbus netwark and I'm able 
>to read and write to the inverters through the 
>gateway as long as I'm connected to it through the local area network.
>I was also able to register the Gateway on the 
>Insight2 website which has retained some of the 
>iniial data. However, shortly thereafter the 
>gateway seems to have stopped communicating with 
>the insight server, or at least the server has 
>stopped showing the gateway as connected.  I 
>know there is internet access because everything 
>else on the LAN has connectivity.Â
>Schneider support not only has been having 
>ridiculously impossible wait times, but when I 
>do get through to them, they are of no help with 
>this issue.  I've made my way to tier 3 
>support, but that has not helped in this matter.
>Does anyone know if there is a trick or some 
>reason why the gateway would stop communicating 
>out to the Insight2 server.  I've updated all 
>the firmware of the schneider products.  This 
>has allowed me to actually have the gateway 
>start working properly, based on the most recent 
>firmware update this past week.
>I've really been happy with the XW+ inverters as 
>well as this relatively new communication and 
>remote programming capability that the gateway 
>promises. I would like to continue to use them, 
>however, the difficulty of getting to Tech 
>Support, no less someone that can actually help 
>is starting to affect my decision process.  Any suggestions are welcome.
>Thanks, Howie
>Howie Michaelson
>Sun Catcher
>NABCEP Certified Solar PV Installer™
>[]
>
>Solar Electric Systems Sales & Service
>802-272-0004
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