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I have very similar issues. The Gateway connects and disconnects
continually. I have 14,370 events listed, mostly the Gateway connected
and disconnected. <br><br>
The first few weeks it was running, the Insight 2 (the Gateway web site)
scrolled repeatedly through all the error messages it could throw out. I
went out to the site thinking that the system would be in smoldering
ruin, but it was working perfectly. <br><br>
The Gateway - Insight 2 system does not seem market ready. Tech support
seems to have dried up. The last information I got was:<br><br>
"Are you using DHCP or static IP?. If static, make sure the DNS
server and gateway server are correctly manually entered. Also make sure
the IP address you chose is appropriate for the subnet range of your
router"
<ul>
<li>Is the connection and disconnection an issue of static IP vs
DHCP?
<ul>
<li>How are corrections make?
</ul>
<li>How does one correctly enter the DNS server and Gateway.
<ul>
<li>Where is it entered?
</ul>
<li>How do we know what IP address is appropriate for the subnet range of
the router?
</ul>Thanks in advance. <br><br>
Drake <br><br>
Drake Chamberlin<br>
<i>Athens Electric LLC<br>
OH License 44810<br>
CO License 3773<br>
NABCEP Certified Solar PV <br>
740-448-7328<br>
</i><a href="http://athens-electric.com/">http://athens-electric.com/</a>
<br><br>
<br>
At 11:07 PM 9/12/2019, you wrote:<br>
<blockquote type=cite class=cite cite="">I have a net metered battery
backup Dual stack XW Pro with a Conext Gateway. The Gateway is
communicating on the Xanbus netwark and I'm able to read and write to the
inverters through the gateway as long as I'm connected to it through the
local area network. <br>
I was also able to register the Gateway on the Insight2 website which has
retained some of the iniial data. However, shortly thereafter the gateway
seems to have stopped communicating with the insight server, or at least
the server has stopped showing the gateway as connected. I know
there is internet access because everything else on the LAN has
connectivity. <br>
Schneider support not only has been having ridiculously impossible wait
times, but when I do get through to them, they are of no help with this
issue. I've made my way to tier 3 support, but that has not helped
in this matter.<br>
Does anyone know if there is a trick or some reason why the gateway would
stop communicating out to the Insight2 server. I've updated all
the firmware of the schneider products. This has allowed me to
actually have the gateway start working properly, based on the most
recent firmware update this past week.<br>
I've really been happy with the XW+ inverters as well as this relatively
new communication and remote programming capability that the gateway
promises. I would like to continue to use them, however, the difficulty
of getting to Tech Support, no less someone that can actually help is
starting to affect my decision process. Any suggestions are
welcome.<br>
Thanks, Howie<br>
<font color="#888888"><b>Howie Michaelson<br>
Sun Catcher</b><br>
</font><font size=1 color="#888888"><b><i>NABCEP Certified Solar PV
Installer\u2122<br>
</i></font>
<img src="https://drive.google.com/uc?id=1MQF8aTcFNnBR59ia5JAm1DsPHCxzNkPx&export=download" alt="[]">
</i><font color="#888888"><br>
</font><font size=2 color="#888888">Solar Electric Systems Sales &
Service<br>
802-272-0004<br>
</b></font>_______________________________________________<br>
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