[RE-wrenches] Communications using the Conext Gateway

[Dave Angelini Offgrid Solar]

Drake, 

I attached a screenshot. I have had zero problems but I was a
Beta field tester for Schneider. I use DHCP only. Everything works that I
need for offgrid to config a remote system on Insight2. Ignore the events
as this is a known problems for firmware, 2 months away I am told. 

Make
sure you guy's are clearing your browser cache as instructed in the
firmware. 
Dave Angelini Offgrid Solar
"we go where powerlines
don't"
http://members.sti.net/offgridsolar/ [1]
e-mail offgridsolar at sti.net
[2]
text 209 813 0060

On Fri, 13 Sep 2019 09:09:10 -0400, Drake  wrote: I
have very similar issues. The Gateway connects and disconnects continually.
I have 14,370 events listed, mostly the Gateway connected and disconnected.


 The first few weeks it was running, the Insight 2 (the Gateway web site)
scrolled repeatedly through all the error messages it could throw out. I
went out to the site thinking that the system would be in smoldering ruin,
but it was working perfectly. 

 The Gateway - Insight 2 system does not
seem market ready. Tech support seems to have dried up. The last
information I got was:

 "Are you using DHCP or static IP?. If static, make
sure the DNS server and gateway server are correctly manually entered. Also
make sure the IP address you chose is appropriate for the subnet range of
your router" 

	* Is the connection and disconnection an issue of static IP
vs DHCP? 

 	* How are corrections make?

	* How does one correctly enter
the DNS server and Gateway. 

 	* Where is it entered? 

  	* How do we
know what IP address is appropriate for the subnet range of the router?


Thanks in advance. 

 Drake 

 Drake Chamberlin
 Athens Electric LLC
 OH
License 44810
 CO License 3773
 NABCEP Certified Solar PV 
 740-448-7328

http://athens-electric.com/ [3] 

 At 11:07 PM 9/12/2019, you wrote:
 I
have a net metered battery backup Dual stack XW Pro with a Conext Gateway.
The Gateway is communicating on the Xanbus netwark and I'm able to read and
write to the inverters through the gateway as long as I'm connected to it
through the local area network. 
 I was also able to register the Gateway
on the Insight2 website which has retained some of the iniial data.
However, shortly thereafter the gateway seems to have stopped communicating
with the insight server, or at least the server has stopped showing the
gateway as connected. I know there is internet access because everything
else on the LAN has connectivity. 
 Schneider support not only has been
having ridiculously impossible wait times, but when I do get through to
them, they are of no help with this issue. I've made my way to tier 3
support, but that has not helped in this matter.
 Does anyone know if there
is a trick or some reason why the gateway would stop communicating out to
the Insight2 server. I've updated all the firmware of the schneider
products. This has allowed me to actually have the gateway start working
properly, based on the most recent firmware update this past week.
 I've
really been happy with the XW+ inverters as well as this relatively new
communication and remote programming capability that the gateway promises.
I would like to continue to use them, however, the difficulty of getting to
Tech Support, no less someone that can actually help is starting to affect
my decision process. Any suggestions are welcome.
 Thanks, Howie
 Howie
Michaelson
 Sun Catcher
 NABCEP Certified Solar PV Installerâ„¢

 Solar
Electric Systems Sales & Service
 802-272-0004

_______________________________________________
 List sponsored by Redwood
Alliance

 List Address: RE-wrenches at lists.re-wrenches.org

 Change
listserver email address & settings:
 
http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org [4] 


List-Archive: 
http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
[5] 

 List rules & etiquette:
  www.re-wrenches.org/etiquette.htm [6]


Check out or update participant bios:
  www.members.re-wrenches.org [7]  --


 

Links:
------
[1] http://members.sti.net/offgridsolar/
[2]
mailto:offgridsolar at sti.net
[3] http://athens-electric.com/
[4]
http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
[5]
http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
[6]
http://www.re-wrenches.org/etiquette.htm
[7]
http://www.members.re-wrenches.org/
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches_lists.re-wrenches.org/attachments/20190913/7c0bb332/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: blocked.gif
Type: image/gif
Size: 118 bytes
Desc: not available
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches_lists.re-wrenches.org/attachments/20190913/7c0bb332/attachment.gif>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: Lan.PNG
Type: image/png
Size: 36670 bytes
Desc: not available
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches_lists.re-wrenches.org/attachments/20190913/7c0bb332/attachment.png>