[RE-wrenches] Schneider tech support AWOL?

[William Miller]

Friends:



I think it unconscionable that Schneider is hiding behind an automated
façade.  I am grateful to receive the “secret” number.  This poor tech
support is another reason I will not be specifying Schneider.



Thanks Kevin.



William



Miller Solar

17395 Oak Road, Atascadero, CA 93422

805-438-5600

www.millersolar.com

CA Lic. 773985



Quote of the day:  “If there is a job you hate, get really,

really good at it. Maybe you will hate it less.“ W. Miller



*From:* RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] *On
Behalf Of *Glenn Burt
*Sent:* Friday, April 5, 2019 3:10 PM
*To:* Vince McClellan; RE-wrenches
*Subject:* Re: [RE-wrenches] Schneider tech support AWOL?



Vince,

We were asked not to share that information...







*Sent from my Verizon LG Smartphone*



------ Original message------

*From: *Vince McClellan

*Date: *Fri, Apr 5, 2019 5:28 PM

*To: *RE-wrenches;

*Cc: *

*Subject:*Re: [RE-wrenches] Schneider tech support AWOL?



Hi Kevin

Frustrating isn’t it. Try calling the tech support line and then enter the
number 8. You should get a real person.




On Apr 5, 2019, at 12:34 PM, Kevin Pegg <KPegg at energyalternatives.ca> wrote:

Hi Wrenches,



Curious if anyone has had any response from Schneider renewable energy tech
support of late? I have submitted 4 cases over the last 3 weeks, couple
warranty claims, couple tech questions - and have had absolutely zero
response.



My clients are starting to get irritated, and it is wasting much time.



Kevin



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