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--></style></head><body lang="EN-US" link="blue" vlink="purple" style="margin-bottom:33.75pt"><div class="WordSection1"><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">Friends:</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">I think it unconscionable that Schneider is hiding behind an automated façade. I am grateful to receive the \u201csecret\u201d number. This poor tech support is another reason I will not be specifying Schneider.</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">Thanks Kevin.</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">William</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">Miller Solar</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">17395 Oak Road, Atascadero, CA 93422</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">805-438-5600</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d"><a href="http://www.millersolar.com/"><span style="color:blue">www.millersolar.com</span></a></span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">CA Lic. 773985</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1f497d">Quote of the day: \u201cIf there is a job you hate, get really, </span></p><p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1f497d">really good at it. Maybe you will hate it less.\u201c W. Miller</span></p></div><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><div><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> RE-wrenches [mailto:<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">re-wrenches-bounces@lists.re-wrenches.org</a>] <b>On Behalf Of </b>Glenn Burt<br><b>Sent:</b> Friday, April 5, 2019 3:10 PM<br><b>To:</b> Vince McClellan; RE-wrenches<br><b>Subject:</b> Re: [RE-wrenches] Schneider tech support AWOL?</span></p></div></div><p class="MsoNormal"> </p><div><div><p class="MsoNormal"><span style="font-size:10.0pt">Vince,</span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt">We were asked not to share that information...</span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt"> </span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt"> </span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt"> </span></p></div><div><div><p class="MsoNormal"><i><span style="font-size:10.0pt">Sent from my Verizon LG Smartphone</span></i><span style="font-size:10.0pt"></span></p></div></div></div><div><div id="LGEmailHeader"><div><p class="MsoNormal"><span style="font-size:10.0pt"> </span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt">------ Original message------</span></p></div><div><p class="MsoNormal"><b><span style="font-size:10.0pt">From: </span></b><span style="font-size:10.0pt">Vince McClellan</span></p></div><div><p class="MsoNormal"><b><span style="font-size:10.0pt">Date: </span></b><span style="font-size:10.0pt">Fri, Apr 5, 2019 5:28 PM</span></p></div><div><p class="MsoNormal"><b><span style="font-size:10.0pt">To: </span></b><span style="font-size:10.0pt">RE-wrenches;</span></p></div><div><p class="MsoNormal"><b><span style="font-size:10.0pt">Cc: </span></b><span style="font-size:10.0pt"></span></p></div><div><p class="MsoNormal"><b><span style="font-size:10.0pt">Subject:</span></b><span style="font-size:10.0pt">Re: [RE-wrenches] Schneider tech support AWOL?</span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt"> </span></p></div></div><div><div><p class="MsoNormal"><span style="font-size:10.0pt">Hi Kevin </span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt">Frustrating isn\u2019t it. Try calling the tech support line and then enter the number 8. You should get a real person.</span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt"> </span></p></div><div><p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt"><br>On Apr 5, 2019, at 12:34 PM, Kevin Pegg <<a href="mailto:KPegg@energyalternatives.ca">KPegg@energyalternatives.ca</a>> wrote:</span></p></div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Hi Wrenches, </span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Curious if anyone has had any response from Schneider renewable energy tech support of late? I have submitted 4 cases over the last 3 weeks, couple warranty claims, couple tech questions - and have had absolutely zero response. </span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">My clients are starting to get irritated, and it is wasting much time. </span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Kevin</span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></p></div></div></blockquote><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt">_______________________________________________<br>List sponsored by Redwood Alliance<br><br>List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org">RE-wrenches@lists.re-wrenches.org</a><br><br>Change listserver email address & settings:<br><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br><br>List-Archive: <a href="http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html">http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html</a><br><br>List rules & etiquette:<br><a href="http://www.re-wrenches.org/etiquette.htm">www.re-wrenches.org/etiquette.htm</a><br><br>Check out or update participant bios:< /span><br><a href="http://www.members.re-wrenches.org">www.members.re-wrenches.org</a></span></p></div></blockquote></div></div></div></body></html>