[RE-wrenches] Schneider Phone Support

[Ray]

I was also considering Schneider for my next system, but this support 
issue is not encouraging.  Meanwhile the voltage fluctuation issue with 
the Magnum inverters seems to not cause as much trouble as I first 
thought.  I tested LED, and CFL lights, along with a small motor, and 
could not see a perceptible variation in performance.  The fluctuation 
also seems to slow under load, as I was seeing the voltage dip to 116 
from 122 for about 5 sec approx every minute.  Guess I'll be sticking 
with Magnum, because they still answer the phone.

Ray Walters
Remote Solar
303 505-8760

On 1/9/19 3:49 PM, Tump wrote:
> Are you saying we need to jump thru more hoops to use 
> unreliable/questionable product support? OMG
>> On Jan 9, 2019, at 5:42 PM, Howie Michaelson 
>> <Howie.Michaelson at gmail.com <mailto:Howie.Michaelson at gmail.com>> wrote:
>>
>> Hi all,
>> Concerned by this thread, I went through the process of registering 
>> as an installer on line. A short while later I was sent an email of 
>> acceptance and a phone number. I was implored to not share the 
>> number. I did try it and was successful at reaching tech support on 
>> first try. Thanks for the warning that the process has changed, it 
>> would have been a pain to be on a service call without having gone 
>> through this ahead of time.
>> Howie
>>
>>
>> On Wed, Jan 9, 2019, 9:56 AM <drake.chamberlin at redwoodalliance.org 
>> <mailto:drake.chamberlin at redwoodalliance.org> wrote:
>>
>>     Hello Wrenches,
>>
>>     Does Schneider phone support still exist? I filled out an on line
>>     form, as a professional, to be able to get phone support.
>>     Schneider sent me an email with two numbers to call, and neither
>>     of them worked. One did not connect to anything and the other
>>     gave me the original message saying to fill out the form for tech
>>     support.
>>
>>     Using their on-line support has been limited in its usefulness,
>>     with a lot of runaround. No one there will answer any questions
>>     about phone support availability.
>>
>>     The timing of this is interesting, as I was on the verge of using
>>     Schneider as my go-to brand for battery based equipment. . One
>>     Wrench posting from a while back that stuck in my head was,
>>     "before buying equipment, call their tech support to see how good
>>     it is."
>>
>>     Does anyone know if phone support still exists?
>>
>>     Thank you,
>>
>>     Drake
>>
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