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<p>I was also considering Schneider for my next system, but this
support issue is not encouraging. Meanwhile the voltage
fluctuation issue with the Magnum inverters seems to not cause as
much trouble as I first thought. I tested LED, and CFL lights,
along with a small motor, and could not see a perceptible
variation in performance. The fluctuation also seems to slow
under load, as I was seeing the voltage dip to 116 from 122 for
about 5 sec approx every minute. Guess I'll be sticking with
Magnum, because they still answer the phone.<br>
</p>
<pre class="moz-signature" cols="72">Ray Walters
Remote Solar
303 505-8760</pre>
<div class="moz-cite-prefix">On 1/9/19 3:49 PM, Tump wrote:<br>
</div>
<blockquote type="cite"
cite="mid:7694EEF7-A415-4CA8-A97F-D257EBAC0614@swnl.net">
<meta http-equiv="Content-Type" content="text/html;
charset=windows-1252">
Are you saying we need to jump thru more hoops to use
unreliable/questionable product support? OMG<br class="">
<div>
<blockquote type="cite" class="">
<div class="">On Jan 9, 2019, at 5:42 PM, Howie Michaelson
<<a href="mailto:Howie.Michaelson@gmail.com" class=""
moz-do-not-send="true">Howie.Michaelson@gmail.com</a>>
wrote:</div>
<br class="Apple-interchange-newline">
<div class="">
<div dir="auto" class="">
<div class="">Hi all,
<div dir="auto" class="">Concerned by this thread, I
went through the process of registering as an
installer on line. A short while later I was sent an
email of acceptance and a phone number. I was implored
to not share the number. I did try it and was
successful at reaching tech support on first try.
Thanks for the warning that the process has changed,
it would have been a pain to be on a service call
without having gone through this ahead of time.</div>
<div dir="auto" class="">Howie</div>
<br class="">
<br class="">
<div class="gmail_quote">
<div dir="ltr" class="">On Wed, Jan 9, 2019, 9:56 AM
<<a
href="mailto:drake.chamberlin@redwoodalliance.org"
class="" moz-do-not-send="true">drake.chamberlin@redwoodalliance.org</a>
wrote:<br class="">
</div>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div
style="font-family:Helvetica,Arial,sans-serif;font-size:12px"
class="">
<div class="">Hello Wrenches,</div>
<div class=""><br class="">
</div>
<div class="">Does Schneider phone support still
exist? I filled out an on line form, as a
professional, to be able to get phone support.
Schneider sent me an email with two numbers to
call, and neither of them worked. One did not
connect to anything and the other gave me the
original message saying to fill out the form for
tech support.</div>
<div class=""><br class="">
</div>
<div class="">Using their on-line support has been
limited in its usefulness, with a lot of
runaround. No one there will answer any
questions about phone support availability.</div>
<div class=""><br class="">
</div>
<div class="">The timing of this is interesting,
as I was on the verge of using Schneider as my
go-to brand for battery based equipment. . One
Wrench posting from a while back that stuck in
my head was, "before buying equipment, call
their tech support to see how good it is." <br
class="">
</div>
<div class=""><br class="">
</div>
<div class="">Does anyone know if phone support
still exists?</div>
<div class=""><br class="">
</div>
<div class="">Thank you,</div>
<div class=""><br class="">
</div>
<div class="">Drake <br class="">
</div>
</div>
<br class="">
</blockquote>
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