[RE-wrenches] Schneider Phone Support

[Tump]

Are you saying we need to jump thru more hoops to use unreliable/questionable product support? OMG
> On Jan 9, 2019, at 5:42 PM, Howie Michaelson <Howie.Michaelson at gmail.com> wrote:
> 
> Hi all,
> Concerned by this thread, I went through the process of registering as an installer on line. A short while later I was sent an email of acceptance and a phone number. I was implored to not share the number. I did try it and was successful at reaching tech support on first try. Thanks for the warning that the process has changed, it would have been a pain to be on a service call without having gone through this ahead of time.
> Howie
> 
> 
> On Wed, Jan 9, 2019, 9:56 AM <drake.chamberlin at redwoodalliance.org <mailto:drake.chamberlin at redwoodalliance.org> wrote:
> Hello Wrenches,
> 
> Does Schneider phone support still exist? I filled out an on line form, as a professional, to be able to get phone support. Schneider sent me an email with two numbers to call, and neither of them worked. One did not connect to anything and the other gave me the original message saying to fill out the form for tech support.
> 
> Using their on-line support has been limited in its usefulness, with a lot of runaround. No one there will answer any questions about phone support availability.
> 
> The timing of this is interesting, as I was on the verge of using Schneider as my go-to brand for battery based equipment. . One Wrench posting from a while back that stuck in my head was, "before buying equipment, call their tech support to see how good it is." 
> 
> Does anyone know if phone support still exists?
> 
> Thank you,
> 
> Drake 
> 
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