[RE-wrenches] Mate 3 shutdown

Tue Oct 23 13:46:45 EDT 2018

Hey Dana,

Sorry for the delayed response. I have experienced many problems just like you describe with the Mate 3 (which is no longer in production). I've tried firmware and everything else to no avail. There were several other problems as well. Outback was really good about free replacements while under warranty but the new one often might end up with the same issue.

Outback Power recently came out with the "Mate 3S" (notice the "S") and their aim with this new model was to fix all these issues. I have used several and so far, it seems like they have successfully fixed all of these problems. I have had no issues with the new Mate 3S. Before they finally released the Mate 3S, they said that they would upgrade any problematic Mate 3 that's still under warranty for free with the new Mate 3S. I would give them a call and see what they can do. This is definitely a defect that was widespread so I think they will take care of it for you as long as it's a new enough system.

Thanks,
Kienan

Maxfield Solar (off-grid specialist)
maxfieldsolar at hotmail.com<mailto:maxfieldsolar at hotmail.com>
(801) 631-5584 (Cell)
________________________________
From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> on behalf of MiJo Nels <spaceshipnelson1 at gmail.com>
Sent: Friday, October 12, 2018 9:10 PM
To: RE-wrenches
Subject: Re: [RE-wrenches] Mate 3 shutdown

Keep an SD card in your mate3, to allow it to record events even when it falters..

Get Outlook for Android

________________________________
From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> on behalf of Dana <Dana at solarwork.com>
Sent: Friday, October 12, 2018 9:52:38 AM
To: 'RE-wrenches'
Subject: Re: [RE-wrenches] Mate 3 shutdown

Tried this & no change

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Dana Orzel                                           NABCEP # 051112-136

Cell - 208.721.7003                     Email - dana at solarwork.com<mailto:dana at solarwork.com>

Great Solar Works, Idaho Inc                    www.solarwork.biz<http://www.solarwork.biz>

ID PV Contractor - # 028765 -         ID PV Electrician # 028374

"Responsible Technologies for Responsible People since 1988"

Please consider the environment before printing this email.

From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Ray
Sent: Wednesday, October 10, 2018 5:24 PM
To: re-wrenches at lists.re-wrenches.org
Subject: Re: [RE-wrenches] Mate 3 shutdown

Possible it could be the connectors.  Maybe try switching the cables, and/ or clean the ports with contact cleaner.  Also check in the ports that all the little springy pin things ( that's official terminology). are all up at the same angle.  I've seen those get bent sometimes.

Ray Walters

Remote Solar

303 505-8760

On 10/10/18 5:51 PM, Dana wrote:

My learned fellow Sparkies,

I have at home off-grid Radian with Mate 3 monitor. Periodically & randomly my Mate 3 blanks out and requires a reboot (un-plug / re-plug). While this is not such a big deal to address, the total loss of ALL the performance & usage data is really concerning in the event that I need the data for a T/S.

I have not called OB as there is no cell service at or near the system and to do so is a huge time killer back & forth & waiting to check again. I am convinced the brain trust here is the answer.

Has anyone else experienced this?

Any remedial action to correct this issue?

Let me know & thanks.

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Dana Orzel                                           NABCEP # 051112-136

Cell - 208.721.7003                     Email - dana at solarwork.com<mailto:dana at solarwork.com>

Great Solar Works, Idaho Inc                    www.solarwork.biz<http://www.solarwork.biz>

ID PV Contractor - # 028765 -         ID PV Electrician # 028374

"Responsible Technologies for Responsible People since 1988"

Please consider the environment before printing this email.

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