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Hey Dana,</div>
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Sorry for the delayed response. I have experienced many problems just like you describe with the Mate 3 (which is no longer in production). I've tried firmware and everything else to no avail. There were several other problems as well. Outback was really good
about free replacements while under warranty but the new one often might end up with the same issue. </div>
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Outback Power recently came out with the "Mate 3S" (notice the "S") and their aim with this new model was to fix all these issues. I have used several and so far, it seems like they have successfully fixed all of these problems. I have had no issues with the
new Mate 3S. Before they finally released the Mate 3S, they said that they would upgrade any problematic Mate 3 that's still under warranty for free with the new Mate 3S. I would give them a call and see what they can do. This is definitely a defect that was
widespread so I think they will take care of it for you as long as it's a new enough system.</div>
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Thanks,</div>
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Kienan</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org> on behalf of MiJo Nels <spaceshipnelson1@gmail.com><br>
<b>Sent:</b> Friday, October 12, 2018 9:10 PM<br>
<b>To:</b> RE-wrenches<br>
<b>Subject:</b> Re: [RE-wrenches] Mate 3 shutdown</font>
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Keep an SD card in your mate3, to allow it to record events even when it falters..
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Get Outlook for Android</div>
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<div id="x_divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org> on behalf of Dana <Dana@solarwork.com><br>
<b>Sent:</b> Friday, October 12, 2018 9:52:38 AM<br>
<b>To:</b> 'RE-wrenches'<br>
<b>Subject:</b> Re: [RE-wrenches] Mate 3 shutdown</font>
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<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic","sans-serif"; color:windowtext">Tried this & no change</span></p>
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<p class="x_MsoNormal"><span style="font-family:"Century Gothic","sans-serif"; color:#002060">----------------------------------------------------------------------------</span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif"">Dana Orzel NABCEP # 051112-136</span><span style="font-size:10.0pt; color:windowtext">
</span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif"">Cell -<b>
</b>208.721.7003 Email - </span><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif"; color:windowtext"><a href="mailto:dana@solarwork.com"><span style="color:windowtext; text-decoration:none">dana@solarwork.com</span></a></span><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif""></span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif"">Great Solar Works, Idaho Inc
</span><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif"; color:windowtext"><a href="http://www.solarwork.biz"><span style="color:windowtext; text-decoration:none">www.solarwork.biz</span></a></span><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif"">
</span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif"">ID PV Contractor - # 028765 - ID PV Electrician # 028374</span><span style="font-size:10.0pt; color:windowtext"></span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif"">"Responsible Technologies for Responsible People since 1988"
</span><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif"; color:windowtext"></span></p>
<p class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif"; color:green">Please consider the environment before printing this email.</span><span style="font-size:10.0pt; font-family:"Century Gothic","sans-serif""></span></p>
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<p class="x_MsoNormal"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:windowtext">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:windowtext"> RE-wrenches [mailto:re-wrenches-bounces@lists.re-wrenches.org]
<b>On Behalf Of </b>Ray<br>
<b>Sent:</b> Wednesday, October 10, 2018 5:24 PM<br>
<b>To:</b> re-wrenches@lists.re-wrenches.org<br>
<b>Subject:</b> Re: [RE-wrenches] Mate 3 shutdown</span></p>
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<p>Possible it could be the connectors. Maybe try switching the cables, and/ or clean the ports with contact cleaner. Also check in the ports that all the little springy pin things ( that's official terminology). are all up at the same angle. I've seen those
get bent sometimes.</p>
<pre>Ray Walters</pre>
<pre>Remote Solar</pre>
<pre>303 505-8760</pre>
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<p class="x_MsoNormal">On 10/10/18 5:51 PM, Dana wrote:</p>
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<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic , sans-serif","serif"">My learned fellow Sparkies,</span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic , sans-serif","serif""> </span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic , sans-serif","serif"">I have at home off-grid Radian with Mate 3 monitor. Periodically & randomly my Mate 3 blanks out and requires a reboot (un-plug / re-plug). While this is
not such a big deal to address, the total loss of ALL the performance & usage data is really concerning in the event that I need the data for a T/S.</span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic , sans-serif","serif""> </span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic , sans-serif","serif"">I have not called OB as there is no cell service at or near the system and to do so is a huge time killer back & forth & waiting to check again. I am convinced
the brain trust here is the answer.</span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic , sans-serif","serif""> </span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic , sans-serif","serif"">Has anyone else experienced this?</span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic , sans-serif","serif"">Any remedial action to correct this issue?</span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic , sans-serif","serif""> </span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic , sans-serif","serif"">Let me know & thanks.</span></p>
<p class="x_MsoNormal"><span style="font-size:14.0pt; font-family:"Century Gothic , sans-serif","serif""> </span></p>
<p class="x_MsoNormal">----------------------------------------------------------------------------</p>
<p class="x_MsoNormal"><span style="font-size:10.0pt">Dana Orzel NABCEP # 051112-136
</span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt">Cell -<b> </b>208.721.7003 Email -
</span><span style="font-size:10.0pt; font-family:"Century Gothic , sans-serif","serif""><a href="mailto:dana@solarwork.com"><span style="color:windowtext; text-decoration:none">dana@solarwork.com</span></a></span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt">Great Solar Works, Idaho Inc
</span><span style="font-size:10.0pt; font-family:"Century Gothic , sans-serif","serif""><a href="http://www.solarwork.biz"><span style="color:windowtext; text-decoration:none">www.solarwork.biz</span></a>
</span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt">ID PV Contractor - # 028765 - ID PV Electrician # 028374</span></p>
<p class="x_MsoNormal"><span style="font-size:10.0pt">"Responsible Technologies for Responsible People since 1988"
</span></p>
<p class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt">Please consider the environment before printing this email.</span></p>
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