More Trace unresponsiveness [RE-wrenches]

[Bob Ellison]

Hello group,

Here is some good news to those of us who do not live on the west coast.
Trace is setting up service centers around the country, there is one in New
Jersey that I am aware of and I understand that more are on the way.
This will save me a MINT in freight when something goes wrong with one of
their products.

Till next time,
Bob Ellison

RE. Ellison
Alternative Energy Systems & Supplies
34642 Countryman Road
Theresa, New York. USA.
                           13691-2076


-----Original Message-----
From:	Steve Willey - Backwoods Solar Electric
[mailto:info at backwoodssolar.com]
Sent:	Thursday, February 17, 2000 6:03 PM
To:	RE-wrenches at topica.com
Subject:	Re: More Trace unresponsiveness [RE-wrenches]

On the Trace PS, we had decided not to use it, because of the gross
reduction in features and only slight reduction in price.  Therefore I was
off-guard this week when a Trace salesman called to try to push these
models, telling it was $1500 lower priced than the SW.  I finally got him to
explain that he was quoting the SW4024 price and comparing the 2500 watt PS
series with it.  Now that was a real stretch, since there does exist a
SW2512 to compare it to.  Needless to say he did not make a sale, but I did
have opportunity to discuss response times, product availability, slowing of
repairs and the often unusable tech dealer "hot"line.

It would be nice if Trace worked like they used to, but the direction they
are going leaves few hopes. I don't expect any exciting new products, but we
can hope the best of the old products can be continued for some time yet.
Steve Willey   www.backwoodssolar.com
Backwoods Solar Electric Systems



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for info contact: <michael.welch at homepower.com>

_____________________________________________________________
Who will win the Oscars? Spout off on our Entertainment list!
http://www.topica.com/lists/showbiztalk