[RE-wrenches] Enphase 4th Gen Systems Issues?

[Lou Russo]

Same exact story with us, it took the regional manager to push it along.
Hopefully we will resolve it.

An Enphase Field Service tech flew out to us last week (we are in Hawaii)
without the gateway, never showed up, and called us at noon to tell us
that. Ugh.

Lou Russo
Owner
lou at spreesolarsystems.com
Office - 808 345 6762
Direct Line - 808 731 1907
Spree Solar Systems LLC
CT-34322



On Tue, Apr 21, 2026 at 8:57 AM Sam Haraldson <sam at onsiteenergyinc.com>
wrote:

> Is anyone else having issues with the new Enphase Product line?
>>
>
> Our lead service technician finally resolved a two-month saga involving a
> replacement Gateway.  We finally managed to get a regional Enphase manager
> to look into another issue that Level 1 and Level 2 support teams
> repeatedly denied.  It seems like they're feeling some serious pressure.
>
> Cheers,
> Sam
>
> [image: OnSite Energy] <https://onsiteenergyinc.com/>
>
> Sam Haraldson
> Operations Specialist
>
>
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