[RE-wrenches] Blue Ion BMU issue request

[Jerry Shafer]

To all the blue planet installers and to the wrenches too,
Blue planet is not the first nor will it be the last to terminate a product
line.
I personally have been installing blue planet from befor the 16 was
released. I have only one issue with a system we had 6 16 k and one had a
battery issue, quickly resolved and back up, no BMU issues so far ever so
its a difficult call to drop the cash to sit on your shelf or not. It may
be very valuable to have one down the road, look at Apple, Microsoft or
maybe a Saab or Desoto. To invest or not to and thats the bottom line. For
me as much as would like to have a spare l dont think l can right now.
Fun times

On Tue, Dec 9, 2025, 12:22 AM Mark Downing via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> All detailed in here
> ------------------------------
> *From:* RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> on behalf
> of Sam Haraldson via RE-wrenches <re-wrenches at lists.re-wrenches.org>
> *Sent:* Monday, December 8, 2025 10:33 AM
> *To:* RE-wrenches <re-wrenches at lists.re-wrenches.org>
> *Cc:* Sam Haraldson <sam at onsiteenergyinc.com>
> *Subject:* Re: [RE-wrenches] Blue Ion BMU issue request
>
> Good Morning, Allan,
>
> I'll share my limited insight in hopes it proves valuable to you.
>
> Have you had any Blue Ion battery or BMU failures?  If so, how many
> systems have you installed, and how many failures have you had? What
> failed, and what did you do to resolve the issue? If you replaced a BMU,
> was the process straightforward, and were you given a complete set of
> documentation with the unit? Was the factory warranty process honored?
>
>
> We have nine sites with Blue Ion installed.  These range in size from a
> single battery module up to 48 modules.  They are mated to a range of
> chargers and inverters from Outback, Magnum, Midnite, Schneider, and
> Sol-Ark.  We have only experienced an issue at a single site and that was a
> battery module.  Blue Ion was extremely attentive from a customer service
> perspective.  They mailed problem-specific testing equipment along with
> the RMA'ed parts, provided live customer-support during the testing, and
> provided return shipping.  All was covered by warranty (I do not know if
> there was a labor reimbursement).
>
> On a related track, how have you responded to Blue Planet's offer? Does it
> come across as a valid solution? Have you bought one or more spare BMUs?
> How are you supporting your Blue Ion customers going forward? Have you
> received support of any kind from Blue Planet?
>
>
> Our company took the same approach you did, sending an email to our
> customer base informing them to consider purchasing a back up BMU.  To the
> best of my knowledge only one of our customers has opted to purchase a
> back-up and they are an energy utility with two large, high-consequence
> systems that easily warrants the ROI.  We as a company are leaning toward
> not purchasing one to "have in stock".
>
> Sincerely,
> Sam
>
> [image: OnSite Energy] <https://onsiteenergyinc.com/>
>
> Sam Haraldson
> Operations Specialist
> (406) 551-6135
> 1515 N. Rouse Ave Bozeman, MT 59715
> <https://www.google.com/maps/search/1515+N.+Rouse+Ave+Bozeman,+MT+59715?entry=gmail&source=g>
> Locally owned and operated since 2012
> [image: B Corporation] <https://onsiteenergyinc.com/bcorp>
> _______________________________________________
> List sponsored by Redwood Alliance
>
> Pay optional member dues here: http://re-wrenches.org
>
> List Address: RE-wrenches at lists.re-wrenches.org
>
> Change listserver email address & settings:
> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
>
> There are two list archives for searching. When one doesn't work, try the
> other:
> https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/
> http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org
>
> List rules & etiquette:
> http://www.re-wrenches.org/etiquette.htm
>
> Check out or update participant bios:
> http://www.members.re-wrenches.org
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org/attachments/20251220/892739e4/attachment.htm>