[RE-wrenches] Blue Ion BMU issue request

[Kirk Herander]

Related: I've been trying to contact BPE tech support (Jody) for months and
no response, reason being a failure of the Namaka gateway, outstanding for
a year. Any idea of how to get the attention of BP support people? Thanks.

On Sat, Dec 20, 2025 at 11:05 AM Jerry Shafer via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> To all the blue planet installers and to the wrenches too,
> Blue planet is not the first nor will it be the last to terminate a
> product line.
> I personally have been installing blue planet from befor the 16 was
> released. I have only one issue with a system we had 6 16 k and one had a
> battery issue, quickly resolved and back up, no BMU issues so far ever so
> its a difficult call to drop the cash to sit on your shelf or not. It may
> be very valuable to have one down the road, look at Apple, Microsoft or
> maybe a Saab or Desoto. To invest or not to and thats the bottom line. For
> me as much as would like to have a spare l dont think l can right now.
> Fun times
>
> On Tue, Dec 9, 2025, 12:22 AM Mark Downing via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
>> All detailed in here
>> ------------------------------
>> *From:* RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> on
>> behalf of Sam Haraldson via RE-wrenches <
>> re-wrenches at lists.re-wrenches.org>
>> *Sent:* Monday, December 8, 2025 10:33 AM
>> *To:* RE-wrenches <re-wrenches at lists.re-wrenches.org>
>> *Cc:* Sam Haraldson <sam at onsiteenergyinc.com>
>> *Subject:* Re: [RE-wrenches] Blue Ion BMU issue request
>>
>> Good Morning, Allan,
>>
>> I'll share my limited insight in hopes it proves valuable to you.
>>
>> Have you had any Blue Ion battery or BMU failures?  If so, how many
>> systems have you installed, and how many failures have you had? What
>> failed, and what did you do to resolve the issue? If you replaced a BMU,
>> was the process straightforward, and were you given a complete set of
>> documentation with the unit? Was the factory warranty process honored?
>>
>>
>> We have nine sites with Blue Ion installed.  These range in size from a
>> single battery module up to 48 modules.  They are mated to a range of
>> chargers and inverters from Outback, Magnum, Midnite, Schneider, and
>> Sol-Ark.  We have only experienced an issue at a single site and that was a
>> battery module.  Blue Ion was extremely attentive from a customer service
>> perspective.  They mailed problem-specific testing equipment along with
>> the RMA'ed parts, provided live customer-support during the testing, and
>> provided return shipping.  All was covered by warranty (I do not know if
>> there was a labor reimbursement).
>>
>> On a related track, how have you responded to Blue Planet's offer? Does
>> it come across as a valid solution? Have you bought one or more spare BMUs?
>> How are you supporting your Blue Ion customers going forward? Have you
>> received support of any kind from Blue Planet?
>>
>>
>> Our company took the same approach you did, sending an email to our
>> customer base informing them to consider purchasing a back up BMU.  To the
>> best of my knowledge only one of our customers has opted to purchase a
>> back-up and they are an energy utility with two large, high-consequence
>> systems that easily warrants the ROI.  We as a company are leaning toward
>> not purchasing one to "have in stock".
>>
>> Sincerely,
>> Sam
>>
>> [image: OnSite Energy] <https://onsiteenergyinc.com/>
>>
>> Sam Haraldson
>> Operations Specialist
>> (406) 551-6135
>> 1515 N. Rouse Ave Bozeman, MT 59715
>> <https://www.google.com/maps/search/1515+N.+Rouse+Ave+Bozeman,+MT+59715?entry=gmail&source=g>
>> Locally owned and operated since 2012
>> [image: B Corporation] <https://onsiteenergyinc.com/bcorp>
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-- 


*Kirk Herander / **kirkh at vermont.solar <kirkh at vermont.solar>*

*Owner|Principal, VT Solar, LLC*

*Celebrating our 34st Anniversary 1991-2025!!*

dba Vermont Solar Engineering

802.559.1225
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