<div dir="auto">To all the blue planet installers and to the wrenches too,<div dir="auto">Blue planet is not the first nor will it be the last to terminate a product line.</div><div dir="auto">I personally have been installing blue planet from befor the 16 was released. I have only one issue with a system we had 6 16 k and one had a battery issue, quickly resolved and back up, no BMU issues so far ever so its a difficult call to drop the cash to sit on your shelf or not. It may be very valuable to have one down the road, look at Apple, Microsoft or maybe a Saab or Desoto. To invest or not to and thats the bottom line. For me as much as would like to have a spare l dont think l can right now.</div><div dir="auto">Fun times</div></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Tue, Dec 9, 2025, 12:22 AM Mark Downing via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)">
All detailed in here</div>
<div id="m_8171757462207905075appendonsend"></div>
<hr style="display:inline-block;width:98%">
<div id="m_8171757462207905075divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> RE-wrenches <<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org" target="_blank" rel="noreferrer">re-wrenches-bounces@lists.re-wrenches.org</a>> on behalf of Sam Haraldson via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank" rel="noreferrer">re-wrenches@lists.re-wrenches.org</a>><br>
<b>Sent:</b> Monday, December 8, 2025 10:33 AM<br>
<b>To:</b> RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank" rel="noreferrer">re-wrenches@lists.re-wrenches.org</a>><br>
<b>Cc:</b> Sam Haraldson <<a href="mailto:sam@onsiteenergyinc.com" target="_blank" rel="noreferrer">sam@onsiteenergyinc.com</a>><br>
<b>Subject:</b> Re: [RE-wrenches] Blue Ion BMU issue request</font>
<div> </div>
</div>
<div>
<div dir="ltr">
<div>Good Morning, Allan,</div>
<div><br>
</div>
<div>I'll share my limited insight in hopes it proves valuable to you. </div>
<br>
<div>
<blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div bgcolor="#FFFFFF">Have you had any Blue Ion battery or BMU failures? If so, how many systems have you installed, and how many failures have you had? What failed, and what did you do to resolve the issue? If you replaced a BMU, was the process straightforward,
and were you given a complete set of documentation with the unit? Was the factory warranty process honored? </div>
</blockquote>
<div><br>
</div>
<div>We have nine sites with Blue Ion installed. These range in size from a single battery module up to 48 modules. They are mated to a range of chargers and inverters from Outback, Magnum, Midnite, Schneider, and Sol-Ark. We have only experienced an issue
at a single site and that was a battery module. Blue Ion was extremely attentive from a customer service perspective. They mailed problem-specific testing equipment along with the RMA'ed parts, provided live customer-support during the testing, and provided
return shipping. All was covered by warranty (I do not know if there was a labor reimbursement).</div>
<div><br>
</div>
<blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div bgcolor="#FFFFFF">On a related track, how have you responded to Blue Planet's offer? Does it come across as a valid solution? Have you bought one or more spare BMUs? How are you supporting your Blue Ion customers going forward? Have you received support
of any kind from Blue Planet? <br>
</div>
</blockquote>
<div><br>
</div>
<div>Our company took the same approach you did, sending an email to our customer base informing them to consider purchasing a back up BMU. To the best of my knowledge only one of our customers has opted to purchase a back-up and they are an energy utility
with two large, high-consequence systems that easily warrants the ROI. We as a company are leaning toward not purchasing one to "have in stock".</div>
<div><br>
</div>
<div>Sincerely,</div>
<div>Sam</div>
<div><br>
</div>
</div>
<div>
<div dir="ltr" data-smartmail="gmail_signature">
<div dir="ltr">
<table cellpadding="0" cellspacing="0" style="font-family:Carlito,Tahoma,sans-serif">
<tbody>
<tr>
<td style="padding:0px 10px 0px 0px;vertical-align:top"><a href="https://onsiteenergyinc.com/" style="border:none" target="_blank" rel="noreferrer"><img alt="OnSite Energy" align="top" width="95" height="95" style="display:block" src="https://cdn.prod.website-files.com/675cb4f269e8da457106c938/67acde8cf274634235411bdd_email-sig-logo-onsite-energy.png"></a></td>
<td style="padding:0px;vertical-align:top">
<table cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td style="padding:0px 10px 0px 0px;vertical-align:bottom">
<div color="#514ca0" style="padding:0px;color:rgb(81,76,160);font-size:14pt;font-weight:600;text-transform:uppercase">
Sam Haraldson</div>
<div color="#f9a145" style="padding:0px;color:rgb(249,161,69);font-size:11pt">Operations Specialist</div>
<div color="#514ca0" style="padding:0px;color:rgb(81,76,160);font-size:8pt">(406) 551-6135</div>
<div color="#514ca0" style="padding:0px;color:rgb(81,76,160);font-size:8pt"><a href="https://www.google.com/maps/search/1515+N.+Rouse+Ave+Bozeman,+MT+59715?entry=gmail&source=g">1515 N. Rouse Ave Bozeman, MT 59715</a></div>
<div color="#f9a145" style="padding:0px;color:rgb(249,161,69);font-size:8pt">Locally owned and operated since 2012</div>
</td>
<td style="padding:0px;vertical-align:bottom"><a href="https://onsiteenergyinc.com/bcorp" style="border:none" target="_blank" rel="noreferrer"><img alt="B Corporation" width="22" height="33" align="bottom" hspace="2" vspace="2" style="display:block" src="https://cdn.prod.website-files.com/675cb4f269e8da457106c938/67acde8cb918886086c8a0d5_email-sig-logo-bcorp.png"></a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
</div>
</div>
_______________________________________________<br>
List sponsored by Redwood Alliance<br>
<br>
Pay optional member dues here: <a href="http://re-wrenches.org" rel="noreferrer noreferrer" target="_blank">http://re-wrenches.org</a><br>
<br>
List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org" target="_blank" rel="noreferrer">RE-wrenches@lists.re-wrenches.org</a><br>
<br>
Change listserver email address & settings:<br>
<a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" rel="noreferrer noreferrer" target="_blank">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br>
<br>
There are two list archives for searching. When one doesn't work, try the other:<br>
<a href="https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/" rel="noreferrer noreferrer" target="_blank">https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/</a><br>
<a href="http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org" rel="noreferrer noreferrer" target="_blank">http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</a><br>
<br>
List rules & etiquette:<br>
<a href="http://www.re-wrenches.org/etiquette.htm" rel="noreferrer noreferrer" target="_blank">http://www.re-wrenches.org/etiquette.htm</a><br>
<br>
Check out or update participant bios:<br>
<a href="http://www.members.re-wrenches.org" rel="noreferrer noreferrer" target="_blank">http://www.members.re-wrenches.org</a><br>
<br>
</blockquote></div>