[RE-wrenches] Sol-Ark Warranty Support

[Jason Szumlanski]

We have had this discussion before. I'm afraid to say – it's not getting
any better.

I have been dealing with a faulty 15K for months. I replaced boards after
waiting an inordinate amount of time for parts. I fought with tech support
over getting the unit replaced. They finally relented. Now all I want is an
advanced replacement unit. After much back and forth about the process, I
agreed to pay $3,000 for a deposit, plus shipping. They can't even seem to
get that right. They can't get their invoice portal to allow me to pay them.

Total incompetence.

I can't see myself selling another Sol-Ark unit until they get their
act together and liberalize their warranty processing policies.

Jason Szumlanski
Florida Solar Design Group
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