[RE-wrenches] Sol-Ark Warranty Support

[david quattro]

A few years ago I took SolArk to small claims court. I kept meticulous
records, logging months of their disappointing denials and botched tech
support. SolArk legal department tried to shift legal jurisdiction from my
local country to their Texas jurisdiction. It was an insult to my
intelligence. Needless to say I didn’t sign that document of theirs.
   They settled the day before the court date. via electronic funds
transfer SolArk paid the full amount I had asked for. The  frustrating and
ridiculous part is that it would have cost *them* much less if they had
just provided good service.
   For me it boils down to: what manufacturer provides the flexible
functionality my customers need, high quality monitoring, and the most
reliable up-time? I’ve decided to stick with SolArk, and I regularly sing
their praises.
     But when they don’t act right, they force our hand. If enough
installers hold them accountable, my hope is that their Warranty/ Customer
Service Department will get real. They also need to pay for the labor
associated with failed components, just like most other ethical
manufacturers have done for decades.




On Wed, Jun 4, 2025 at 4:46 AM Jason Szumlanski via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> We have had this discussion before. I'm afraid to say – it's not getting
> any better.
>
> I have been dealing with a faulty 15K for months. I replaced boards after
> waiting an inordinate amount of time for parts. I fought with tech support
> over getting the unit replaced. They finally relented. Now all I want is an
> advanced replacement unit. After much back and forth about the process, I
> agreed to pay $3,000 for a deposit, plus shipping. They can't even seem to
> get that right. They can't get their invoice portal to allow me to pay them.
>
> Total incompetence.
>
> I can't see myself selling another Sol-Ark unit until they get their
> act together and liberalize their warranty processing policies.
>
> Jason Szumlanski
> Florida Solar Design Group
>
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