[RE-wrenches] Seeking Advice on LG Solar Panel RMA Process

[Dave Tedeyan]

Hi Lou,

I had to reach out to them recently about an AC module of theirs that
stopped working. I did send the RMA form to solar at lgsupport.com. It took
them 4 days to respond. Turns out they were able to reset it remotely to
get it working again.

I am attaching the RMA form that I have.
And here is the email signature, which has the same phone number it looks
like you used:
Solar Support
LG Electronics Alabama, Inc.
201 James Record Road | Huntsville, AL 35824
t: 888-865-3026 Option 4

Good luck!
Cheers,
Dave


On Mon, Dec 23, 2024, 12:41 PM Lou Russo via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> Aloha All,
>
> Does anyone have experience with the RMA process for LG Solar Panels?
>
> We maintain a 98.58kW system made up of 318 LG310NIC-G4 panels, though we
> did not install it. During our annual inspection, we identified two
> defective panels on one string. After a quick visual check of the
> surrounding section, we found 12 additional panels with similar defects. At
> first glance, it appears that water has penetrated the panels. We plan to
> conduct a thorough inspection next month and would like to prepare in
> advance by understanding what information LG requires and what their RMA
> process entails.
>
> While we’ve only installed a handful of LG panels over the years and
> haven’t encountered issues before, this is new territory for us.
>
> So far, I’ve reached out to *solar at lgsupport.com* and called
> *888-865-3026*, but I haven’t received a response yet. I also came across
> a 2021 LG RMA form, which outlines a rather detailed and time-intensive
> process. It is comparable to SolarEdge’s optimizer RMA process, requiring
> multiple photos, multimeter readings, and IR imaging for each affected
> panel.
>
> Can anyone confirm if this is still LG’s current process?
>
> For reference, the issue initially presented as a consistent early-morning
> ground fault warning at the inverter.
>
> Happy Holidays!
> Aloha,
>
> Lou Russo
> Owner
> lou at spreesolarsystems.com
> Office - 808 345 6762
> Spree Solar Systems LLC
> CT-34322
>
> _______________________________________________
> List sponsored by Redwood Alliance
>
> Pay optional member dues here: http://re-wrenches.org
>
> List Address: RE-wrenches at lists.re-wrenches.org
>
> Change listserver email address & settings:
> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
>
> There are two list archives for searching. When one doesn't work, try the
> other:
> https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/
> http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org
>
> List rules & etiquette:
> http://www.re-wrenches.org/etiquette.htm
>
> Check out or update participant bios:
> http://www.members.re-wrenches.org
>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org/attachments/20241223/f2c762f4/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: Solar RMA Request Form_Final 17-Feb-2023.docx
Type: application/vnd.openxmlformats-officedocument.wordprocessingml.document
Size: 52873 bytes
Desc: not available
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org/attachments/20241223/f2c762f4/attachment.docx>