[RE-wrenches] Sunny Portal

[William Miller]

Thanks everyone.

I have two sites only and both are web-box based. What happens with these
sites?


William Miller
Miller Solar.com
805-438-5600
www.millersolar.com


On Tue, Dec 3, 2024 at 9:13 AM Harry Mahon via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> The recent “migration” for SMA is indeed consolidating all various portal
> logins to an SMA ID.  This covers classic Portal, ennexOS Portal, Sunny
> Design, Online Service Center, 360 App and Energy App (phew).
>
>
>
> Everyone will be prompted to “create” an SMA ID when logging into one of
> these portals (but not mobile apps like 360/Energy).
>
>
>
> There is an info page for SMA ID here: https://account.sma.energy/start
>
>
>
> (The migration of “webconnect” classic Sunny Portal plants to the ennexOS
> Sunny Portal happened many months ago and is independent of the SMA ID
> switchover. Comments below are correct that webbox and cluster controller
> systems were not migrated during this process.)
>
>
>
> Mike
>
>
>
>
> *Michael Mahon* (he/him)
> Solar Academy Manager  |  SMA America
>
> +1 916 918 9412
> SMA America <https://www.sma-america.com/> | Solar Academy
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>
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>
>
> *From:* RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> *On
> Behalf Of *Dave Tedeyan via RE-wrenches
> *Sent:* Tuesday, December 3, 2024 4:56 AM
> *To:* RE-wrenches <re-wrenches at lists.re-wrenches.org>
> *Cc:* Dave Tedeyan <dave at sungineersolar.com>
> *Subject:* Re: [RE-wrenches] Sunny Portal
>
>
>
> As of a couple weeks ago, when you try to login, you should get redirected
> to sign up for an SMA ID. You need to go through this to log on to the SMA
> websites.
>
>
>
> Cheers,
>
> Dave
>
>
>
> On Tue, Dec 3, 2024, 5:45 AM david quattro via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
>   SMA monitoring is alive and well. They did migrate to a new platform.
> It’s called EnnexOS. Depending on the age of your install it might need
> some attention getting you to the new OS. If it's a commercial install you
> will have to upgrade to their new Datalogger, as the old ClusterController
> isn’t compatible.
>
>     With persistence and patience, my experience with SMA remains great.
>
>
>
>
>
>
>
> On Tue, Dec 3, 2024 at 2:25 AM William Miller via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
> Friends:
>
>
>
> I am unable to log onto the SMA Sunny Portal.  I called tech support and
> received some vague information about a new server and “merging accounts”
> but when pressed for details I was provided none.  I was told my problem
> would be escalated to a second level but it’s been almost a week and I have
> not heard a thing.
>
>
>
> Anyone else having problems with Sunny Portal?  What is this world of ours
> coming to? It seems tech support is falling apart in every product line.
>
>
>
> William Miller
>
>
>
> Miller Solar
>
> 17395 Oak Road, Atascadero, CA 93422
>
> 805-438-5600
>
> www.millersolar.com
>
> CA Lic. 773985
>
>
>
>
>
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