[RE-wrenches] Sunny Portal

Tue Dec 3 09:48:29 PST 2024

These will keep reporting to the classic Portal. If webbox is replaced by Data Manager, then the system will be migrated to ennexOS portal.

Best –
Mike

Michael Mahon (he/him)
Solar Academy Manager  |  SMA America
+1 916 918 9412
SMA America<https://www.sma-america.com/> | Solar Academy<https://solaracademy.sma.de/en/> | TechTip Channel<https://www.youtube.com/playlist?list=PLoiOll7F4i-_Wc4JVN8ga2x2vxc8xews_> | Upcoming Academy Trainings<https://solaracademy.sma.de/en/courses.html?filter%5b1%5d=English&filter%5b2%5d=United%20States>
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This email and any attachments thereto may contain SMA America, LLC confidential, privileged and private material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete the original and any copies of this email and any attachments thereto. Thank you.

From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> On Behalf Of William Miller via RE-wrenches
Sent: Tuesday, December 3, 2024 10:31 AM
To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
Cc: William Miller <william at millersolar.com>
Subject: Re: [RE-wrenches] Sunny Portal

Thanks everyone.

I have two sites only and both are web-box based. What happens with these sites?

William Miller
Miller Solar.com
805-438-5600
www.millersolar.com<http://www.millersolar.com/>

On Tue, Dec 3, 2024 at 9:13 AM Harry Mahon via RE-wrenches <re-wrenches at lists.re-wrenches.org<mailto:re-wrenches at lists.re-wrenches.org>> wrote:
The recent “migration” for SMA is indeed consolidating all various portal logins to an SMA ID.  This covers classic Portal, ennexOS Portal, Sunny Design, Online Service Center, 360 App and Energy App (phew).

Everyone will be prompted to “create” an SMA ID when logging into one of these portals (but not mobile apps like 360/Energy).

There is an info page for SMA ID here: https://account.sma.energy/start

(The migration of “webconnect” classic Sunny Portal plants to the ennexOS Sunny Portal happened many months ago and is independent of the SMA ID switchover. Comments below are correct that webbox and cluster controller systems were not migrated during this process.)

Mike

Michael Mahon (he/him)
Solar Academy Manager  |  SMA America
+1 916 918 9412
SMA America<https://www.sma-america.com/> | Solar Academy<https://solaracademy.sma.de/en/> | TechTip Channel<https://www.youtube.com/playlist?list=PLoiOll7F4i-_Wc4JVN8ga2x2vxc8xews_> | Upcoming Academy Trainings<https://solaracademy.sma.de/en/courses.html?filter%5b1%5d=English&filter%5b2%5d=United%20States>
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This email and any attachments thereto may contain SMA America, LLC confidential, privileged and private material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete the original and any copies of this email and any attachments thereto. Thank you.

From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org<mailto:re-wrenches-bounces at lists.re-wrenches.org>> On Behalf Of Dave Tedeyan via RE-wrenches
Sent: Tuesday, December 3, 2024 4:56 AM
To: RE-wrenches <re-wrenches at lists.re-wrenches.org<mailto:re-wrenches at lists.re-wrenches.org>>
Cc: Dave Tedeyan <dave at sungineersolar.com<mailto:dave at sungineersolar.com>>
Subject: Re: [RE-wrenches] Sunny Portal

As of a couple weeks ago, when you try to login, you should get redirected to sign up for an SMA ID. You need to go through this to log on to the SMA websites.

Cheers,
Dave

On Tue, Dec 3, 2024, 5:45 AM david quattro via RE-wrenches <re-wrenches at lists.re-wrenches.org<mailto:re-wrenches at lists.re-wrenches.org>> wrote:
  SMA monitoring is alive and well. They did migrate to a new platform. It’s called EnnexOS. Depending on the age of your install it might need some attention getting you to the new OS. If it's a commercial install you will have to upgrade to their new Datalogger, as the old ClusterController isn’t compatible.
    With persistence and patience, my experience with SMA remains great.

On Tue, Dec 3, 2024 at 2:25 AM William Miller via RE-wrenches <re-wrenches at lists.re-wrenches.org<mailto:re-wrenches at lists.re-wrenches.org>> wrote:
Friends:

I am unable to log onto the SMA Sunny Portal.  I called tech support and received some vague information about a new server and “merging accounts” but when pressed for details I was provided none.  I was told my problem would be escalated to a second level but it’s been almost a week and I have not heard a thing.

Anyone else having problems with Sunny Portal?  What is this world of ours coming to? It seems tech support is falling apart in every product line.

William Miller

Miller Solar
17395 Oak Road, Atascadero, CA 93422
805-438-5600
www.millersolar.com<http://www.millersolar.com/>
CA Lic. 773985

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