[RE-wrenches] discover lithium warranty issues.

Mon Aug 19 15:11:43 PDT 2024

Fair enough! Without knowing all the facts I would also say not that 
hard to download the battery data to a thumb drive and ask why the 
battery failed? Sometimes making the effort will help get a better price 
break. I have had them be very fair with me on my clients dumb mistakes.

Have a good evening!

Dave Angelini Offgrid Solar
"we go where powerlines don't"
    [1]https://offgridsolar1.com/ [2]  [1]
e-mail  offgridsolar at sti.net
text 209 813 0060

On 2024-08-19 2:47 pm, Luke Christy via RE-wrenches wrote:

> Dave- following up on this-
> 
> Point taken-  but I still reserve the right to be annoyed when a 
> high-priced, properly-set-up, top tier product with a 10-year warranty 
> fails in under three years and the case ends up in a warranty exception 
> loophole with no joy.
> I'll get over it though.
> 
> Luke Christy
> 719-588-3044
> 
> On Aug 15, 2024, at 12:08 PM, Dave Angelini Offgrid Solar via 
> RE-wrenches <re-wrenches at lists.re-wrenches.org> wrote:
> 
> Being from Manufacturing I just disagree that warranty should pass on 
> to a different owner. (Unless in writing)
> Too much chance for failure with a new owner.
> 
> We do want these folks to stay in business right?  Batteries are hard 
> enough in residential when doing everything correct.
> 
> Dave Angelini Offgrid Solar
> "we go where powerlines don't"
> [1]https://offgridsolar1.com/ [2]  [1]
> e-mail  offgridsolar at sti.net
> text 209 813 0060
> 
> On 2024-08-15 10:57 am, Luke Christy via RE-wrenches wrote:
> I also have had a poor experience with Discover's warranty.
> I installed 3x 7.4kWh AES batteries for an off-grid customer in 2020. I 
> registered  the warranty for all three within a few weeks of 
> installation. Fast forward to 2023, the original customer sold the 
> property and the new owner asked me out to troubleshoot a storage 
> issue. One battery had failed to due a faulty BMS. Discover refused to 
> honor the warranty because the property had changed hands (they tie the 
> warranty to the original registered owner), and the new owner was stuck 
> buying a new battery.
> 
> Discover did offer the replacement at a slightly discounted price but I 
> thought it was lousy to find out that a 10-year warranty product 
> suddenly has no warranty if the property is ever sold. It really turned 
> me off, and I was left with the  feeling that I might have had better 
> luck getting a warranty replacement if I had never registered the 
> batteries at all.
> 
> Luke Christy
> Renewable energy consultant
> 
> NABCEP Certified PV Installation Professional(tm):
> 
> Solar Gain Services, LLC
> PO Box 531
> Monte Vista, CO 81144
> sgsrenewables at gmail
> 
> On Aug 15, 2024, at 9:49 AM, jay via RE-wrenches 
> <re-wrenches at lists.re-wrenches.org> wrote:
> 
> Hi All,
> 
> I have an installer  buddy where i used to live who's having to try and 
> get a discover lithium warrantied.
> 
> Its 3 yrs old, 2 years installed.
> 
> The dealer is closed, and the customer doesn't have the POP.
> 
> Discover is being very difficult.
> 
> The battery appears to have a dead cell block which makes trying to get 
> info out of the battery all but impossible as it won't stay on long 
> enough to download the info.
> 
> Does anyone have a contact who could help my  installer/friend  with 
> this issue?
> 
> thanks
> 
> Jay
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