[RE-wrenches] discover lithium warranty issues.

Mon Aug 19 15:31:25 PDT 2024

We actually did download the log files for the two batteries that were functional. That data was sent in to Discover. The third battery that completely failed was totally unresponsive and could not be awakened to be able to extract the log files. The two that didn’t fail are still working and seem to be performing normally.

Luke Christy
719-588-3044

> On Aug 19, 2024, at 4:11 PM, Dave Angelini Offgrid Solar via RE-wrenches <re-wrenches at lists.re-wrenches.org> wrote:
> 
> Fair enough! Without knowing all the facts I would also say not that hard to download the battery data to a thumb drive and ask why the battery failed? Sometimes making the effort will help get a better price break. I have had them be very fair with me on my clients dumb mistakes.
>  
> Have a good evening!
>  
> Dave Angelini Offgrid Solar
> "we go where powerlines don't"
>    <http://members.sti.net/offgridsolar/>https://offgridsolar1.com/  <http://members.sti.net/offgridsolar/>
> e-mail  offgridsolar at sti.net <mailto:offgridsolar at sti.net>
> text 209 813 0060
> 
> 
> On 2024-08-19 2:47 pm, Luke Christy via RE-wrenches wrote:
> 
>> Dave- following up on this-
>>  
>> Point taken-  but I still reserve the right to be annoyed when a high-priced, properly-set-up, top tier product with a 10-year warranty fails in under three years and the case ends up in a warranty exception loophole with no joy. 
>> I'll get over it though. 
>>  
>>  
>> Luke Christy
>> 719-588-3044
>>  
>> 
>>> On Aug 15, 2024, at 12:08 PM, Dave Angelini Offgrid Solar via RE-wrenches <re-wrenches at lists.re-wrenches.org> wrote:
>>> 
>>> Being from Manufacturing I just disagree that warranty should pass on to a different owner. (Unless in writing)
>>> Too much chance for failure with a new owner. 
>>> 
>>> We do want these folks to stay in business right?  Batteries are hard enough in residential when doing everything correct.
>>> Dave Angelini Offgrid Solar
>>> "we go where powerlines don't"
>>>    <http://members.sti.net/offgridsolar/>https://offgridsolar1.com/  <http://members.sti.net/offgridsolar/>
>>> e-mail  offgridsolar at sti.net <mailto:offgridsolar at sti.net>
>>> text 209 813 0060
>>> 
>>> 
>>> On 2024-08-15 10:57 am, Luke Christy via RE-wrenches wrote:
>>> 
>>> I also have had a poor experience with Discover's warranty. 
>>> I installed 3x 7.4kWh AES batteries for an off-grid customer in 2020. I registered  the warranty for all three within a few weeks of installation. Fast forward to 2023, the original customer sold the property and the new owner asked me out to troubleshoot a storage issue. One battery had failed to due a faulty BMS. Discover refused to honor the warranty because the property had changed hands (they tie the warranty to the original registered owner), and the new owner was stuck buying a new battery. 
>>>  
>>> Discover did offer the replacement at a slightly discounted price but I thought it was lousy to find out that a 10-year warranty product suddenly has no warranty if the property is ever sold. It really turned me off, and I was left with the  feeling that I might have had better luck getting a warranty replacement if I had never registered the batteries at all. 
>>>  
>>> 
>>> Luke Christy
>>> Renewable energy consultant
>>> 
>>> NABCEP Certified PV Installation Professional™: 
>>> 
>>> Solar Gain Services, LLC
>>> PO Box 531
>>> Monte Vista, CO 81144
>>> sgsrenewables at gmail
>>> 
>>> On Aug 15, 2024, at 9:49 AM, jay via RE-wrenches <re-wrenches at lists.re-wrenches.org> wrote:
>>> 
>>> Hi All,
>>> 
>>> I have an installer  buddy where i used to live who's having to try and get a discover lithium warrantied.  
>>> 
>>> Its 3 yrs old, 2 years installed.
>>> 
>>> The dealer is closed, and the customer doesn't have the POP. 
>>> 
>>> Discover is being very difficult.  
>>> 
>>> The battery appears to have a dead cell block which makes trying to get info out of the battery all but impossible as it won't stay on long enough to download the info. 
>>> 
>>> Does anyone have a contact who could help my  installer/friend  with this issue?
>>> 
>>> thanks
>>> 
>>> Jay
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