<html><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /></head><body style='font-size: 12pt; font-family: Verdana,Geneva,sans-serif'>
<div id="signature">Fair enough! Without knowing all the facts I would also say not that hard to download the battery data to a thumb drive and ask why the battery failed? Sometimes making the effort will help get a better price break. I have had them be very fair with me on my clients dumb mistakes.</div>
<div> </div>
<div>Have a good evening!<br />
<pre> </pre>
<pre><strong><span style="font-size: small;">Dave Angelini Offgrid Solar
"we go where powerlines don't"
<a href="http://members.sti.net/offgridsolar/" rel="noopener"> </a><a style="color: blue; font-size: 11px; font-family: 'Lucida Grande', Verdana, Arial, Helvetica, sans-serif; font-weight: 400; background-color: #ffffff;" href="https://offgridsolar1.com/" rel="noopener noreferrer"><span style="font-size: 12pt;">https://offgridsolar1.com/</span></a><a href="http://members.sti.net/offgridsolar/" rel="noopener"> </a>
e-mail <a href="mailto:offgridsolar@sti.net">offgridsolar@sti.net</a>
text 209 813 0060</span></strong></pre>
</div>
<p><br /></p>
<p id="reply-intro">On 2024-08-19 2:47 pm, Luke Christy via RE-wrenches wrote:</p>
<blockquote type="cite" style="padding: 0 0.4em; border-left: #1010ff 2px solid; margin: 0">
<div id="replybody1" style="overflow-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;">Dave- following up on this-
<div> </div>
<div>Point taken- but I still reserve the right to be annoyed when a high-priced, properly-set-up, top tier product with a 10-year warranty fails in under three years and the case ends up in a warranty exception loophole with no joy. </div>
<div>I'll get over it though. </div>
<div> </div>
<div> </div>
<div>
<div>
<div>Luke Christy</div>
<div>719-588-3044</div>
<div> </div>
</div>
<div><br />
<blockquote type="cite" style="padding: 0 0.4em; border-left: #1010ff 2px solid; margin: 0">
<div>On Aug 15, 2024, at 12:08 PM, Dave Angelini Offgrid Solar via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:</div>
<br class="v1Apple-interchange-newline" />
<div>
<div style="font-size: 12pt; font-family: Verdana,Geneva,sans-serif;">
<div id="v1signature">
<pre><span style="font-size: 12pt;">Being from Manufacturing I just disagree that warranty should pass on to a different owner. (Unless in writing)<br />Too much chance for failure with a new owner.</span> <br /><br /><span style="font-size: 12pt;">We do want these folks to stay in business right? Batteries are hard enough in residential when doing everything correct.</span></pre>
<pre><strong><span style="font-size: small;">Dave Angelini Offgrid Solar
"we go where powerlines don't"
<a href="http://members.sti.net/offgridsolar/" target="_blank" rel="noopener noreferrer"> </a><a style="color: blue; font-size: 11px; font-family: 'Lucida Grande', Verdana, Arial, Helvetica, sans-serif; font-weight: 400; background-color: #ffffff;" href="https://offgridsolar1.com/" target="_blank" rel="noopener noreferrer"><span style="font-size: 12pt;">https://offgridsolar1.com/</span></a><a href="http://members.sti.net/offgridsolar/" target="_blank" rel="noopener noreferrer"> </a>
e-mail <a href="mailto:offgridsolar@sti.net" rel="noreferrer">offgridsolar@sti.net</a>
text 209 813 0060</span></strong></pre>
</div>
<p><br /></p>
<p id="v1reply-intro">On 2024-08-15 10:57 am, Luke Christy via RE-wrenches wrote:</p>
<blockquote style="padding: 0 0.4em; border-left: #1010ff 2px solid; margin: 0;">
<div id="v1replybody1" style="overflow-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;">I also have had a poor experience with Discover's warranty.
<div>I installed 3x 7.4kWh AES batteries for an off-grid customer in 2020. I registered the warranty for all three within a few weeks of installation. Fast forward to 2023, the original customer sold the property and the new owner asked me out to troubleshoot a storage issue. One battery had failed to due a faulty BMS. Discover refused to honor the warranty because the property had changed hands (they tie the warranty to the original registered owner), and the new owner was stuck buying a new battery. </div>
<div> </div>
<div>Discover did offer the replacement at a slightly discounted price but I thought it was lousy to find out that a 10-year warranty product suddenly has no warranty if the property is ever sold. It really turned me off, and I was left with the feeling that I might have had better luck getting a warranty replacement if I had never registered the batteries at all. </div>
<div> </div>
<div><br id="v1v1lineBreakAtBeginningOfMessage" />
<div>
<div dir="auto" style="text-align: start; text-indent: 0px; overflow-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;">
<div>Luke Christy<br />Renewable energy consultant<br /><br />NABCEP Certified PV Installation Professional™: <br /><br />Solar Gain Services, LLC<br />PO Box 531<br />Monte Vista, CO 81144<br />sgsrenewables@gmail</div>
</div>
</div>
<div><br />
<blockquote style="padding: 0 0.4em; border-left: #1010ff 2px solid; margin: 0;">
<div>On Aug 15, 2024, at 9:49 AM, jay via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:</div>
<br class="v1v1Apple-interchange-newline" />
<div>
<div>Hi All,<br /><br />I have an installer buddy where i used to live who's having to try and get a discover lithium warrantied. <br /><br />Its 3 yrs old, 2 years installed.<br /><br />The dealer is closed, and the customer doesn't have the POP. <br /><br />Discover is being very difficult. <br /><br />The battery appears to have a dead cell block which makes trying to get info out of the battery all but impossible as it won't stay on long enough to download the info. <br /><br />Does anyone have a contact who could help my installer/friend with this issue?<br /><br />thanks<br /><br />Jay<br />_______________________________________________<br />List sponsored by Redwood Alliance<br /><br />Pay optional member dues here: http://re-wrenches.org<br /><br />List Address: RE-wrenches@lists.re-wrenches.org<br /><br />Change listserver email address & settings:<br />http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org<br /><br />There are two list archives for searching. When one doesn't work, try the other:<br />https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/<br />http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org<br /><br />List rules & etiquette:<br />http://www.re-wrenches.org/etiquette.htm<br /><br />Check out or update participant bios:<br />http://www.members.re-wrenches.org<br /><br /></div>
</div>
</blockquote>
</div>
</div>
</div>
<br />
<div class="v1pre" style="margin: 0; padding: 0; font-family: monospace;">_______________________________________________<br />List sponsored by Redwood Alliance<br /><br />Pay optional member dues here: <a href="http://re-wrenches.org/" target="_blank" rel="noopener noreferrer">http://re-wrenches.org</a><br /><br />List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org" rel="noreferrer">RE-wrenches@lists.re-wrenches.org</a><br /><br />Change listserver email address & settings:<br /><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" target="_blank" rel="noopener noreferrer">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br /><br />There are two list archives for searching. When one doesn't work, try the other:<br /><a href="https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/" target="_blank" rel="noopener noreferrer">https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/</a><br /><a href="http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org" target="_blank" rel="noopener noreferrer">http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</a><br /><br />List rules & etiquette:<br /><a href="http://www.re-wrenches.org/etiquette.htm" target="_blank" rel="noopener noreferrer">http://www.re-wrenches.org/etiquette.htm</a><br /><br />Check out or update participant bios:<br /><a href="http://www.members.re-wrenches.org/" target="_blank" rel="noopener noreferrer">http://www.members.re-wrenches.org</a><br /><br /></div>
</blockquote>
</div>
_______________________________________________<br />List sponsored by Redwood Alliance<br /><br />Pay optional member dues here: http://re-wrenches.org<br /><br />List Address: RE-wrenches@lists.re-wrenches.org<br /><br />Change listserver email address & settings:<br />http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org<br /><br />There are two list archives for searching. When one doesn't work, try the other:<br />https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/<br />http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org<br /><br />List rules & etiquette:<br />http://www.re-wrenches.org/etiquette.htm<br /><br />Check out or update participant bios:<br />http://www.members.re-wrenches.org<br /><br /></div>
</blockquote>
</div>
</div>
</div>
<br />
<div class="pre" style="margin: 0; padding: 0; font-family: monospace">_______________________________________________<br />List sponsored by Redwood Alliance<br /><br />Pay optional member dues here: <a href="http://re-wrenches.org" target="_blank" rel="noopener noreferrer">http://re-wrenches.org</a><br /><br />List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org">RE-wrenches@lists.re-wrenches.org</a><br /><br />Change listserver email address & settings:<br /><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" target="_blank" rel="noopener noreferrer">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br /><br />There are two list archives for searching. When one doesn't work, try the other:<br /><a href="https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/" target="_blank" rel="noopener noreferrer">https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/</a><br /><a href="http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org" target="_blank" rel="noopener noreferrer">http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</a><br /><br />List rules & etiquette:<br /><a href="http://www.re-wrenches.org/etiquette.htm" target="_blank" rel="noopener noreferrer">http://www.re-wrenches.org/etiquette.htm</a><br /><br />Check out or update participant bios:<br /><a href="http://www.members.re-wrenches.org" target="_blank" rel="noopener noreferrer">http://www.members.re-wrenches.org</a><br /><br /></div>
</blockquote>
</body></html>