[RE-wrenches] REC modules - review?

[George McClellan]

Good Morning – Happy to chime in here.

Failure rate -  Currently running at 60 PPM, or about 1 module per 16,000 installed.  This failure rate includes ALL products in ALL environments since 2010, not a select model in a specific location for a limited period of time.
How the company acts when an RMA is necessary – The REC Claims department service level agreement is to close out all claims within 14 days from the date of the claim being filed.  They hit this number over 90% of the time.  Any delays are typically due to delays in information gathering on complex claims.  When a claim is filed, an autogenerated note is immediately sent out to the person filing the claim and within 24 hours a member of the claims team contacts the person filing the claim (so now the claimant has a direct line of communications to the claims department).  If a claim is accepted, REC will provide a credit note to the distributor/installer for a replacement module, or they will send out a replacement module if needed, as well as providing removal and replacement compensation to the installer if they are a REC Certified Solar Professional.

Let me know if you have any questions or comments.

George McClellan | Senior Technical Sales Manager | REC Americas LLC
735 Tank Farm Rd Ste 130 | San Luis Obispo, CA |93401
Cell phone +1 805 704 3226 | Fax +1 805 357 6104
www.recgroup.com<http://www.recgroup.com/> | george.mcclellan at recgroup.com<mailto:shannon.kent at recgroup.com>



From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> On Behalf Of rick--- via RE-wrenches
Sent: Friday, May 17, 2024 10:03 AM
To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
Cc: rick at solshineenergy.com
Subject: Re: [RE-wrenches] REC modules - review?

David,

We’ve been installing REC since 2009 and have always had a great experience. Never had to put in for a warranty claim. If you install per REC’s Installation Manual you’ll unlikely have to file a claim.

Rick Brown
Solshine Energy
Solar Electric Contracting Services
www.solshineenergy.com<http://www.solshineenergy.com>
Roanoke, VA
Office: 540.235.3095
Mobile: 540.808.9502

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On May 17, 2024, at 12:54 PM, david quattro via RE-wrenches <re-wrenches at lists.re-wrenches.org<mailto:re-wrenches at lists.re-wrenches.org>> wrote:

Hi everyone,
  Does anyone have positive or negative experience with REC modules?
Specifically failure rate, and how the company acts when an RMA is necessary. Thank you

David Quattro

CA License # 954020. C-10, C-46
ph (415) 312-2661
www.quattrosolar.com<http://www.quattrosolar.com/>

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