<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
p.p1, li.p1, div.p1
{mso-style-name:p1;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.s1
{mso-style-name:s1;}
span.EmailStyle23
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal">Good Morning – Happy to chime in here. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><u>Failure rate</u> - Currently running at 60 PPM, or about 1 module per 16,000 installed. This failure rate includes ALL products in ALL environments since 2010, not a select model in a specific location for a limited period of time.
<o:p></o:p></p>
<p class="MsoNormal"><u>How the company acts when an RMA is necessary</u> – The REC Claims department service level agreement is to close out all claims within 14 days from the date of the claim being filed. They hit this number over 90% of the time. Any
delays are typically due to delays in information gathering on complex claims. When a claim is filed, an autogenerated note is immediately sent out to the person filing the claim and within 24 hours a member of the claims team contacts the person filing the
claim (so now the claimant has a direct line of communications to the claims department). If a claim is accepted, REC will provide a credit note to the distributor/installer for a replacement module, or they will send out a replacement module if needed, as
well as providing removal and replacement compensation to the installer if they are a REC Certified Solar Professional.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Let me know if you have any questions or comments.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">George McClellan | Senior Technical Sales Manager | REC Americas LLC
<o:p></o:p></p>
<p class="MsoNormal">735 Tank Farm Rd Ste 130 | San Luis Obispo, CA |93401<o:p></o:p></p>
<p class="MsoNormal">Cell phone +1 805 704 3226 | Fax +1 805 357 6104 <o:p></o:p></p>
<p class="MsoNormal"><span style="color:navy"><a href="http://www.recgroup.com/" title="http://www.recgroup.com/">www.recgroup.com</a>
</span><span style="color:black">| <a href="mailto:shannon.kent@recgroup.com">george.mcclellan@recgroup.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org>
<b>On Behalf Of </b>rick--- via RE-wrenches<br>
<b>Sent:</b> Friday, May 17, 2024 10:03 AM<br>
<b>To:</b> RE-wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Cc:</b> rick@solshineenergy.com<br>
<b>Subject:</b> Re: [RE-wrenches] REC modules - review?<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">David, <o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">We’ve been installing REC since 2009 and have always had a great experience. Never had to put in for a warranty claim. If you install per REC’s Installation Manual you’ll unlikely have to file a claim. <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Rick Brown <o:p></o:p></p>
<div>
<p class="MsoNormal">Solshine Energy <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Solar Electric Contracting Services <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><a href="http://www.solshineenergy.com">www.solshineenergy.com</a><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Roanoke, VA<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Office: 540.235.3095<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Mobile: 540.808.9502<o:p></o:p></p>
</div>
<div>
<p class="p1"><span class="s1">CONFIDENTIALITY NOTICE -- This email is intended only for the person(s) named in</span><o:p></o:p></p>
<p class="p1"><span class="s1">the message header. Unless otherwise indicated, it contains information that is</span><o:p></o:p></p>
<p class="p1"><span class="s1">confidential, privileged and/or exempt from disclosure under applicable law. If you have</span><o:p></o:p></p>
<p class="p1"><span class="s1">received this message in error, please notify the sender of the error and delete the</span><o:p></o:p></p>
<p class="p1"><span class="s1">message. Thank you.</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
<div>
<p class="MsoNormal"><br>
<br>
<o:p></o:p></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal" style="margin-bottom:12.0pt">On May 17, 2024, at 12:54 PM, david quattro via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<o:p></o:p></p>
</blockquote>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal"> <o:p></o:p></p>
<div>
<div>
<p class="MsoNormal">Hi everyone,<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> Does anyone have positive or negative experience with REC modules?<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Specifically failure rate, and how the company acts when an RMA is necessary. Thank you<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<div>
<p class="MsoNormal">David Quattro<o:p></o:p></p>
</div>
<div>
<div>
<div>
<div>
<div>
<div>
<p>CA License # 954020. C-10, C-46<br>
ph (415) 312-2661<br>
<a href="http://www.quattrosolar.com/" target="_blank">www.quattrosolar.com</a><o:p></o:p></p>
<p><img border="0" width="96" height="32" style="width:1.0in;height:.3333in" id="_x0000_i1027" src="https://ci3.googleusercontent.com/mail-sig/AIorK4w3uptWgoFu9erHS2Wpd1bR_lg3JWZpKHeiiy0VckWXYO6fcsE9mNjopSk1F2TrvwKA04_R1gVpiiwKqjQrFwF3ScdsrLjC3ceeTkdFqCkm-NE"><o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt">_______________________________________________<br>
List sponsored by Redwood Alliance<br>
<br>
Pay optional member dues here: <a href="http://re-wrenches.org">http://re-wrenches.org</a><br>
<br>
List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org">RE-wrenches@lists.re-wrenches.org</a><br>
<br>
Change listserver email address & settings:<br>
<a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br>
<br>
There are two list archives for searching. When one doesn't work, try the other:<br>
<a href="https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/">https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/</a><br>
<a href="http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org">http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</a><br>
<br>
List rules & etiquette:<br>
<a href="http://www.re-wrenches.org/etiquette.htm">http://www.re-wrenches.org/etiquette.htm</a><br>
<br>
Check out or update participant bios:<br>
<a href="http://www.members.re-wrenches.org">http://www.members.re-wrenches.org</a><o:p></o:p></p>
</div>
</blockquote>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="100%" align="center">
</div>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:gray"><br>
This message is private and confidential and may be privileged. Any unauthorized use, dissemination of the information or copying of this message is prohibited. If you have received this message in error, please notify us immediately and remove it from your
system. Thank you.</span><o:p></o:p></p>
</div>
<br>
<hr>
<font face="Arial" color="Gray" size="1"><br>
This message is private and confidential and may be privileged. Any unauthorized use, dissemination of the information or copying of this message is prohibited. If you have received this message in error, please notify us immediately and remove it from your
system. Thank you.<br>
</font>
</body>
</html>