[RE-wrenches] Outback Board Repair

Thu Feb 22 12:18:30 PST 2024

Friends:

I have noticed the new verbiage on the vice line but as of yet I have not
been denied tech support due to the age of the equipment.

By the way, I called Fronius tech support yesterday for the first time in
quite a while about 3 dead IG inverters (no surprise to me).  Fronius was
willing to start the conversation but the call mysteriously dropped a few
minutes in and I could not reconnect…

William

Miller Solar

17395 Oak Road, Atascadero, CA 93422

805-438-5600

www.millersolar.com

CA Lic. 773985

*From:* RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] *On
Behalf Of *John Blittersdorf via RE-wrenches
*Sent:* Thursday, February 22, 2024 5:46 AM
*To:* RE-wrenches
*Cc:* John Blittersdorf
*Subject:* Re: [RE-wrenches] Outback Board Repair

I just tried to get Outback tech support and the message was if the product
is under warranty, stay on the line for next available rep.  If not
warranty. contact Zonna Energy or NAZ Solar !!!!!

On Wed, Feb 21, 2024 at 10:14 PM Bradley Bassett via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

Regarding AEE and off grid support, I'm not really in touch with them much
any more so I can't say. You could ask Glenn Hall, he'd be able to say if
he's heard anything about hiring a new tech.  Of course finding someone
with much off grid experience would be hard. Glenn and Alex do have some
experience and may be able to help out.

Brad

On Wed, Feb 21, 2024 at 12:15 PM Nick A Lucchese via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

Zonna is a dependable resource. I often find they have more repair boards
and parts in their inventory than Outback does themselves. Whether the
older legacy boards or newer VFXR series, Zonna has them. I think of them
as the off grid distributor solution provider that AEE used to be known for.

Bradley B., has AEE made any effort to hire anyone that can attempt to
offer the type of support and knowledge you were known for? Perhaps this is
the reason they are phasing out Outback?

Wallace, am I understanding correctly that they now offer repair services
or refurbished board sets? I’ve only purchased new from them in the past
and last time it seemed Kris Stone was perhaps too overburdened for an
expedient repair solution. Judging by the amount of failures myself or
other off grid focused Outback dealers out there I imagine Kris would be
tied up for years! Not trying to throw any negativity towards Outback as I
know many are trying to deal with growing pains and providing sufficient
support but it can certainly be painful at times. Really looking forward to
going all in on Midnite’s newest offerings once they get the comms box out.
Really loving the Barcelona and Rosie so far.

Nick

On Feb 21, 2024, at 11:23 AM, Wallace Stahle via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

Zonna Energy is one option.  Thats zone-ah

I sent them a faulty radian stack after they sent me a repaired one.

330-674-1750.   Ask for Amos or  Ext. 2.   zonnaenergy.com

On Feb 21, 2024, at 11:00 AM, Matt Sherald via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

Hi All,

I'm looking to move along some damaged Outback (GVFX and VFX) boards.

I found an older thread referencing Kris Stone, but didn't have luck with
the email.

Any suggestions would be appreciated.  Thanks!

-- 
Matt Sherald
PIMBY Energy, LLC
304-704-5943

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