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--></style></head><body lang="EN-US" link="blue" vlink="purple"><div class="WordSection1"><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">Friends:</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">I have noticed the new verbiage on the vice line but as of yet I have not been denied tech support due to the age of the equipment.</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">By the way, I called Fronius tech support yesterday for the first time in quite a while about 3 dead IG inverters (no surprise to me). Fronius was willing to start the conversation but the call mysteriously dropped a few minutes in and I could not reconnect…</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d">William</span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">Miller Solar</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">17395 Oak Road, Atascadero, CA 93422</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">805-438-5600</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d"><a href="http://www.millersolar.com/"><span style="color:blue">www.millersolar.com</span></a></span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">CA Lic. 773985</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> RE-wrenches [mailto:<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">re-wrenches-bounces@lists.re-wrenches.org</a>] <b>On Behalf Of </b>John Blittersdorf via RE-wrenches<br><b>Sent:</b> Thursday, February 22, 2024 5:46 AM<br><b>To:</b> RE-wrenches<br><b>Cc:</b> John Blittersdorf<br><b>Subject:</b> Re: [RE-wrenches] Outback Board Repair</span></p><p class="MsoNormal"> </p><div><p class="MsoNormal">I just tried to get Outback tech support and the message was if the product is under warranty, stay on the line for next available rep. If not warranty. contact Zonna Energy or NAZ Solar !!!!!</p></div><p class="MsoNormal"> </p><div><div><p class="MsoNormal">On Wed, Feb 21, 2024 at 10:14 PM Bradley Bassett via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:</p></div><blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in"><div><p class="MsoNormal">Regarding AEE and off grid support, I'm not really in touch with them much any more so I can't say. You could ask Glenn Hall, he'd be able to say if he's heard anything about hiring a new tech. Of course finding someone with much off grid experience would be hard. Glenn and Alex do have some experience and may be able to help out. </p><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Brad</p></div></div><p class="MsoNormal"> </p><div><div><p class="MsoNormal">On Wed, Feb 21, 2024 at 12:15 PM Nick A Lucchese via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:</p></div><blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in"><div><p class="MsoNormal">Zonna is a dependable resource. I often find they have more repair boards and parts in their inventory than Outback does themselves. Whether the older legacy boards or newer VFXR series, Zonna has them. I think of them as the off grid distributor solution provider that AEE used to be known for.</p><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Bradley B., has AEE made any effort to hire anyone that can attempt to offer the type of support and knowledge you were known for? Perhaps this is the reason they are phasing out Outback?</p><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Wallace, am I understanding correctly that they now offer repair services or refurbished board sets? I’ve only purchased new from them in the past and last time it seemed Kris Stone was perhaps too overburdened for an expedient repair solution. Judging by the amount of failures myself or other off grid focused Outback dealers out there I imagine Kris would be tied up for years! Not trying to throw any negativity towards Outback as I know many are trying to deal with growing pains and providing sufficient support but it can certainly be painful at times. Really looking forward to going all in on Midnite’s newest offerings once they get the comms box out. Really loving the Barcelona and Rosie so far.</p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Nick</p><div><div><div><div><p class="MsoNormal"><span style="color:black"> </span></p></div><div><p class="MsoNormal"><span style="color:black"> </span></p></div></div><p class="MsoNormal"><span style="color:black"> </span></p></div><p class="MsoNormal" style="margin-bottom:12.0pt"> </p></div><div><p class="MsoNormal"><br><br></p><div><p class="MsoNormal">On Feb 21, 2024, at 11:23 AM, Wallace Stahle via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:</p></div><p class="MsoNormal"> </p><div><div><p class="MsoNormal">Zonna Energy is one option. Thats zone-ah<br><br>I sent them a faulty radian stack after they sent me a repaired one.<br><br>330-674-1750. Ask for Amos or Ext. 2. <a href="http://zonnaenergy.com" target="_blank">zonnaenergy.com</a><br><br><br></p><p class="MsoNormal" style="margin-bottom:12.0pt">On Feb 21, 2024, at 11:00 AM, Matt Sherald via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br><br>Hi All,<br><br>I'm looking to move along some damaged Outback (GVFX and VFX) boards. <br><br>I found an older thread referencing Kris Stone, but didn't have luck with the email. <br><br>Any suggestions would be appreciated. Thanks! <br><br>-- <br>Matt Sherald<br>PIMBY Energy, LLC<br>304-704-5943<br><br><br>_______________________________________________<br>List sponsored by Redwood Alliance<br><br>Pay optional member dues here: <a href="http://re-wrenches.org" target="_blank">http://re-wrenches.org</a><br><br>List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org" target="_blank">RE-wrenches@lists.re-wrenches.org</a><br><br>Change listserver email address & settings:<br><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" target="_blank">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br><br>There are two list archives for searching. 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