[RE-wrenches] No payment for Sunpower warranty service vendor credits?

Tue Feb 13 16:34:16 PST 2024

Darryl

  Sol-ark should always get back to you, as they do me. They have made a constant effort to  grow and train their support staff but are usually slammed. Sol-Ark 12’s and 15” will do TOU. Call them, if you cannot get in the que leave a message, they will get back to you. Just have to be patient sometimes.

   Thx

Peter Giroux

American Solar

Norcross Ga  

From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> On Behalf Of Darryl Thayer via RE-wrenches
Sent: Tuesday, February 13, 2024 6:37 PM
To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
Cc: Darryl Thayer <darylsolar1 at gmail.com>
Subject: Re: [RE-wrenches] No payment for Sunpower warranty service vendor credits?

Advice, please; I was about to purchase a SunPower inverter. Have other people been having problems? 

I cannot reach their support line with my questions. As many of you know, I am a small contractor. I have noticed a reluctance of solar equipment suppliers, both Outback and Sol-Ark, who have recently stopped answering my questions. I have sent many email questions to their support line without a response.  Two examples: can the Outback Radian do TOU? It can not! yet they assured me it could.  I asked for the possibility of a workaround, and their response was, to read the manual.  

Can the Sol-Ark do TOU this under my utility rules?  I think it could but I can not get them to confirm.  They also will not respond to my questions,

On Tue, Feb 13, 2024 at 4:25 PM Solar Energy Solutions via RE-wrenches <re-wrenches at lists.re-wrenches.org <mailto:re-wrenches at lists.re-wrenches.org> > wrote:

Hi Daniel, 

after three months of back-and-forth we have finally received a replacement panel from SunPower and getting ready to affect repair. Are you saying we are going to have a hard time getting compensated for our services?

Andrew Koyaanisqatsi

President

Solar Energy Solutions, Inc.

The BRIGHT CHOICE

Since 1987, helping you and your Portland neighbors move towards an environmentally sustainable future.

503-238-4502
www.SolarEnergyOregon.com <http://www.solarenergyoregon.com/> 

On Feb 13, 2024, at 2:38 PM, Daniel via RE-wrenches <re-wrenches at lists.re-wrenches.org <mailto:re-wrenches at lists.re-wrenches.org> > wrote:

If you are doing warranty work for Sunpower for non leased systems, you may be like many other solar companies that are not getting vendor service payments for the work you are doing.  
If this sounds familiar to an experience you have or are having please contact me.  I am trying to aggregate those that are having this experience and see if we can get a larger collective force together and see if we can move them for payments before they are extinct.  
Thanks

Daniel

Daniel Tittmann 

Greenwired

www.greenwired.com <http://www.greenwired.com> 

daniel at greenwired.com <mailto:daniel at greenwired.com> 

707-206-5088 

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