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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Darryl<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> Sol-ark should always get back to you, as they do me. They have made a constant effort to grow and train their support staff but are usually slammed. Sol-Ark 12’s and 15” will do TOU. Call them, if you cannot get in the que leave a message, they will get back to you. Just have to be patient sometimes.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> Thx<o:p></o:p></p><p class=MsoNormal>Peter Giroux<o:p></o:p></p><p class=MsoNormal>American Solar<o:p></o:p></p><p class=MsoNormal>Norcross Ga <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org> <b>On Behalf Of </b>Darryl Thayer via RE-wrenches<br><b>Sent:</b> Tuesday, February 13, 2024 6:37 PM<br><b>To:</b> RE-wrenches <re-wrenches@lists.re-wrenches.org><br><b>Cc:</b> Darryl Thayer <darylsolar1@gmail.com><br><b>Subject:</b> Re: [RE-wrenches] No payment for Sunpower warranty service vendor credits?<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal><span style='font-size:18.0pt;font-family:"Times New Roman",serif'>Advice, please; I was about to purchase a SunPower inverter. Have other people been having problems? <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:18.0pt;font-family:"Times New Roman",serif'>I cannot reach their support line with my questions. As many of you know, I am a small contractor. I have noticed a reluctance of solar equipment suppliers, both Outback and Sol-Ark, who have recently stopped answering my questions. I have sent many email questions to their support line without a response. Two examples: can the Outback Radian do TOU? It can not! yet they assured me it could. I asked for the possibility of a workaround, and their response was, to read the manual. <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:18.0pt;font-family:"Times New Roman",serif'>Can the Sol-Ark do TOU this under my utility rules? I think it could but I can not get them to confirm. They also will not respond to my questions,<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Tue, Feb 13, 2024 at 4:25 PM Solar Energy Solutions via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><p class=MsoNormal>Hi Daniel, <o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>after three months of back-and-forth we have finally received a replacement panel from SunPower and getting ready to affect repair. Are you saying we are going to have a hard time getting compensated for our services?<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p><div><div id="m_-5335951284854486528ydp7684bda3yiv6172462826yui_3_13_0_rc_1_1_1382394418853_23166"><p class=MsoNormal><b>Andrew Koyaanisqatsi</b><o:p></o:p></p></div><div id="m_-5335951284854486528ydp7684bda3yiv6172462826yui_3_13_0_rc_1_1_1382394418853_23122"><p class=MsoNormal><b>President</b><o:p></o:p></p></div><div id="m_-5335951284854486528ydp7684bda3yiv6172462826yui_3_13_0_rc_1_1_1382394418853_23122"><p class=MsoNormal><b><span style='font-size:28.0pt'>Solar Energy Solutions, Inc.</span></b><o:p></o:p></p></div><div id="m_-5335951284854486528ydp7684bda3yiv6172462826yui_3_13_0_rc_1_1_1382394418853_23169"><p class=MsoNormal><b><i>The BRIGHT CHOICE</i></b><o:p></o:p></p></div><div id="m_-5335951284854486528ydp7684bda3yiv6172462826yui_3_13_0_rc_1_1_1382394418853_23169"><p class=MsoNormal><o:p> </o:p></p></div><div id="m_-5335951284854486528ydp7684bda3yiv6172462826yui_3_13_0_rc_1_1_1382394418853_23174"><p class=MsoNormal><b>Since 1987, helping you and your Portland neighbors move towards an environmentally sustainable future.</b><o:p></o:p></p></div><div id="m_-5335951284854486528ydp7684bda3yiv6172462826yui_3_13_0_rc_1_1_1382394418853_23177"><p class=MsoNormal><b>503-238-4502<br><a href="http://www.solarenergyoregon.com/" target="_blank">www.SolarEnergyOregon.com</a></b><o:p></o:p></p></div></div><div><p class=MsoNormal><br><br><o:p></o:p></p><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal style='margin-bottom:12.0pt'>On Feb 13, 2024, at 2:38 PM, Daniel via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<o:p></o:p></p></blockquote></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal><o:p></o:p></p><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>If you are doing warranty work for Sunpower for non leased systems, you may be like many other solar companies that are not getting vendor service payments for the work you are doing. <br id="m_-5335951284854486528br3">If this sounds familiar to an experience you have or are having please contact me. I am trying to aggregate those that are having this experience and see if we can get a larger collective force together and see if we can move them for payments before they are extinct. <br id="m_-5335951284854486528br3">Thanks<o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Daniel<o:p></o:p></span></p><div id="m_-5335951284854486528signature"><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Daniel Tittmann <o:p></o:p></span></p></div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Greenwired<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><a href="http://www.greenwired.com" target="_blank">www.greenwired.com</a><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><a href="mailto:daniel@greenwired.com" target="_blank">daniel@greenwired.com</a><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>707-206-5088 <o:p></o:p></span></p></div></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><o:p> </o:p></span></p></div></div></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>List sponsored by Redwood Alliance<br><br>Pay optional member dues here: <a href="http://re-wrenches.org" target="_blank">http://re-wrenches.org</a><br><br>List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org" target="_blank">RE-wrenches@lists.re-wrenches.org</a><br><br>Change listserver email address & settings:<br><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" target="_blank">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br><br>There are two list archives for searching. When one doesn't work, try the other:<br><a href="https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/" target="_blank">https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/</a><br><a href="http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org" target="_blank">http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</a><br><br>List rules & etiquette:<br><a href="http://www.re-wrenches.org/etiquette.htm" target="_blank">http://www.re-wrenches.org/etiquette.htm</a><br><br>Check out or update participant bios:<br><a href="http://www.members.re-wrenches.org" target="_blank">http://www.members.re-wrenches.org</a><o:p></o:p></p></div></blockquote></div></div><p class=MsoNormal style='margin-bottom:12.0pt'>_______________________________________________<br>List sponsored by Redwood Alliance<br><br>Pay optional member dues here: <a href="http://re-wrenches.org" target="_blank">http://re-wrenches.org</a><br><br>List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org" target="_blank">RE-wrenches@lists.re-wrenches.org</a><br><br>Change listserver email address & settings:<br><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" target="_blank">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br><br>There are two list archives for searching. When one doesn't work, try the other:<br><a href="https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/" target="_blank">https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/</a><br><a href="http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org" target="_blank">http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</a><br><br>List rules & etiquette:<br><a href="http://www.re-wrenches.org/etiquette.htm" target="_blank">http://www.re-wrenches.org/etiquette.htm</a><br><br>Check out or update participant bios:<br><a href="http://www.members.re-wrenches.org" target="_blank">http://www.members.re-wrenches.org</a><o:p></o:p></p></blockquote></div></div></body></html>