[RE-wrenches] Outback Optics weird behavior

[William Miller]

Friends:



Here is the status of my Optics problem:



1.     On the Optics site the inverter model numbers had been deleted.

2.     On chrome browsers on two different computers the inverter model
select would not let me change the model number.

3.     On Chrome on my IOS smart telephone I could select the model
number.

4.     Tech support could not help me because they claim they no longer
have access to this feature. They could not experience it happening and
they could not offer any suggestions as to why the model numbers reset and
why I could not adjust them.



I too am very frustrated with Optics.  It does not help that Outback Tech
support has lost access to a significant feature set of Optics.  We need
remote connectivity so I am hoping that through contact with Outback
engineering we can help them fix the bugs. This forum helps with that
effort.  Thanks to everyone who reported back to me.



William



[image: Gradient Cap_mini]
Lic 773985
millersolar.com <http://www.millersolar.com/>
805-438-5600



*From:* Ron Young [mailto:solareagle at solareagle.com]
*Sent:* Tuesday, June 27, 2017 5:50 PM
*To:* william at millersolar.com; RE-wrenches
*Subject:* Re: [RE-wrenches] Outback Optics weird behavior



Looks good on mine William, firmware is 3.15.1 but probably out of date.
The Gateway is Offline and so it’s probably not valid indication anyway.
I’ve given up on OpticsRE. I’ve spent so much time updating firmware and
trying to debug issues that it makes no sense to spend any more time on it.



Ron





[image: cid:image006.png at 01D2F569.0C8B9090]





On Jun 27, 2017, at 8:40 AM, William Miller <william at millersolar.com> wrote:



Friends:



I have noticed something strange in Outback Optics.  On my systems, the
setup has lost information about the model number of all inverters.
Outback tech support has been stripped of many access privileges so they
can’t help me trouble shoot this.



I am asking if anyone of you with Optics systems if you can check to see if
your inverters have a model number set in the device registration screen.
This is accessed by clicking device map and then clicking on any inverter
icon.



Your feedback will be most helpful, and if you have this problem, you will
want to know.



I have attached a screen shot of the pop-up showing the problem.  Scroll to
the bottom of this message for the link.



Thanks in advance,



William Miller





<image003.jpg>
Lic 773985
millersolar.com <http://www.millersolar.com/>
805-438-5600



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