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--></style></head><body lang="EN-US" link="blue" vlink="purple"><div class="WordSection1"><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">Friends:</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">Here is the status of my Optics problem:</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d"> </span></p><p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d">On the Optics site the inverter model numbers had been deleted. </span></p><p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d">On chrome browsers on two different computers the inverter model select would not let me change the model number. </span></p><p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d">On Chrome on my IOS smart telephone I could select the model number. </span></p><p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d"><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1f497d">Tech support could not help me because they claim they no longer have access to this feature. They could not experience it happening and they could not offer any suggestions as to why the model numbers reset and why I could not adjust them.</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">I too am very frustrated with Optics. It does not help that Outback Tech support has lost access to a significant feature set of Optics. We need remote connectivity so I am hoping that through contact with Outback engineering we can help them fix the bugs. This forum helps with that effort. Thanks to everyone who reported back to me.</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d">William</span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d"> </span></p><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><img width="80" height="35" id="Picture_x0020_1" src="cid:image005.jpg@01D2F569.0C8B9090" alt="Gradient Cap_mini"></span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><br>Lic 773985<br><a href="http://www.millersolar.com/">millersolar.com</a><br>805-438-5600</span></p></div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1f497d"> </span></p><div><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ron Young [mailto:<a href="mailto:solareagle@solareagle.com">solareagle@solareagle.com</a>] <br><b>Sent:</b> Tuesday, June 27, 2017 5:50 PM<br><b>To:</b> <a href="mailto:william@millersolar.com">william@millersolar.com</a>; RE-wrenches<br><b>Subject:</b> Re: [RE-wrenches] Outback Optics weird behavior</span></p></div></div><p class="MsoNormal"> </p><p class="MsoNormal">Looks good on mine William, firmware is 3.15.1 but probably out of date. The Gateway is Offline and so it’s probably not valid indication anyway. I’ve given up on OpticsRE. I’ve spent so much time updating firmware and trying to debug issues that it makes no sense to spend any more time on it. </p><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal">Ron</p><div><p class="MsoNormal"> </p><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal"><img border="0" width="640" height="304" id="C7856A87-92BD-4CEC-9D55-49825E87A3D7" src="cid:image006.png@01D2F569.0C8B9090" alt="cid:image006.png@01D2F569.0C8B9090"></p></div><div><p class="MsoNormal"> </p></div><div><p class="MsoNormal"> </p><div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><p class="MsoNormal">On Jun 27, 2017, at 8:40 AM, William Miller <<a href="mailto:william@millersolar.com">william@millersolar.com</a>> wrote:</p></div><p class="MsoNormal"> </p><div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Friends:</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">I have noticed something strange in Outback Optics. On my systems, the setup has lost information about the model number of all inverters. Outback tech support has been stripped of many access privileges so they can’t help me trouble shoot this. <span class="apple-converted-space"> </span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">I am asking if anyone of you with Optics systems if you can check to see if your inverters have a model number set in the device registration screen. This is accessed by clicking device map and then clicking on any inverter icon. <span class="apple-converted-space"> </span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Your feedback will be most helpful, and if you have this problem, you will want to know.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">I have attached a screen shot of the pop-up showing the problem. Scroll to the bottom of this message for the link.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Thanks in advance,</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">William Miller</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><image003.jpg><br>Lic 773985<br><a href="http://www.millersolar.com/"><span style="color:purple">millersolar.com</span></a><br>805-438-5600</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""></span></p></div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></p><p class="MsoNormal"><Device Registration.JPG><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif"">_______________________________________________<br>List sponsored by Redwood Alliance<br><br>List Address:<span class="apple-converted-space"> </span></span><a href="mailto:RE-wrenches@lists.re-wrenches.org"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif";color:purple">RE-wrenches@lists.re-wrenches.org</span></a><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif""><br><br>Change listserver email address & settings:<br></span><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif";color:purple">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</span></a><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif""><br><br>List-Archive:<span class="apple-converted-space"> </span></span><a href="http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif";color:purple">http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html</span></a><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif""><br><br>List rules & etiquette:<br></span><a href="http://www.re-wrenches.org/etiquette.htm"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif";color:purple">www.re-wrenches.org/etiquette.htm</span></a><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif""><br><br>Check out or update participant bios:<br></span><a href="http://www.members.re-wrenches.org/"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif";color:purple">www.members.re-wrenches.org</span></a></p></div></blockquote></div><p class="MsoNormal"> </p></div></div></div></div></body></html>