[RE-wrenches] Enphase Support Non-Responsive

[Glenn Burt]

I have seen a few of the ABB micro systems, by don't have firsthand experience.

-----Original Message-----
From: "William Dorsett" <wmdorsett at sbcglobal.net>
Sent: ‎8/‎5/‎2016 12:16
To: "'RE-wrenches'" <re-wrenches at lists.re-wrenches.org>
Subject: Re: [RE-wrenches] Enphase Support Non-Responsive

The concept of micros has so many advantages that we will try to stay with them. So what are our best choices now? Feb 2015, Enecsys was biggest in Europe but called it quits; Nov 2014, SolarBridge sold to SunPower (presumably has distribution only in house); SMA? It’s been rocky from its inception and I don’t know how it stands now. ???

 

Bill Dorsett

Manhattan, KS

 

From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of gary easton
Sent: Friday, August 05, 2016 8:59 AM
To: RE-wrenches
Subject: Re: [RE-wrenches] Enphase Support Non-Responsive

 

just a worthless ticket but no action and certainly no timely reimbursement if at all.   I would never do business with this company again.

 

On Fri, Aug 5, 2016 at 9:38 AM, <penobscotsolar at midmaine.com> wrote:

Just to renew this line of conversation, I have been waiting for several
call backs form Enphase, with no results, for the past three weeks. I also
have warranty claims that go back four months+ that have not been
fulfilled. I will not sell any more Enphase, at all, until they resolve
these communication and warranty issues.

Daryl DeJoy
NABCEP Certified PV Installer
Penobscot Solar Design




> It seems like we are talking about inverter and module customer service
> (good and bad) a lot lately.
>
> Has anyone else noticed that Enphase seems to have stopped responding to
> tickets submitted via their website? Hold times are unacceptable, so I
> gave
> up on that, but nobody gets back to you when you try to contact them via
> their web form for weeks, even about an existing RMA or ticket, and they
> no
> longer let you update tickets by email. They are very helpful and
> competent
> if you get them on the phone, but who has time for that?!
>
> I'm also waiting an unacceptable amount of time on a major module
> manufacturer warranty claim right now. I'd love to see Home Power or
> someone do a story on manufacturer responsiveness to dealers. Things are
> generally going down hill it seems.
>
> Jason Szumlanski
> Florida Solar Design Group
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-- 

Gary Easton
Appalachian Renewable Power

Stewart, Ohio 45778
NABCEP Certified Solar PV                                                            
T: 740-277-8498

 www.arp-solar.com

 


“First they ignore you. Then they laugh at you. Then they fight you. Then you win.”


~Ghandi

 



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