<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="Generator" content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
h1
{mso-style-priority:9;
mso-style-link:"Heading 1 Char";
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:24.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.Heading1Char
{mso-style-name:"Heading 1 Char";
mso-style-priority:9;
mso-style-link:"Heading 1";
font-family:"Cambria","serif";
color:#365F91;
font-weight:bold;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;
font-weight:normal;
font-style:normal;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang="EN-US" link="blue" vlink="purple"><div><div style="font-family: Calibri,sans-serif; font-size: 11pt;">I have seen a few of the ABB micro systems, by don't have firsthand experience.</div></div><div dir="ltr"><hr><span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">From: </span><span style="font-family: Calibri,sans-serif; font-size: 11pt;"><a href="mailto:wmdorsett@sbcglobal.net">William Dorsett</a></span><br><span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">Sent: </span><span style="font-family: Calibri,sans-serif; font-size: 11pt;">8/5/2016 12:16</span><br><span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">To: </span><span style="font-family: Calibri,sans-serif; font-size: 11pt;"><a href="mailto:re-wrenches@lists.re-wrenches.org">'RE-wrenches'</a></span><br><span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">Subject: </span><span style="font-family: Calibri,sans-serif; font-size: 11pt;">Re: [RE-wrenches] Enphase Support Non-Responsive</span><br><br></div><div class="WordSection1"><p class="MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "Calibri","sans-serif"; font-size: 14pt;'>The concept of micros has so many advantages that we will try to stay with them. So what are our best choices now? Feb 2015, Enecsys was biggest in Europe but called it quits; Nov 2014, SolarBridge sold to SunPower (presumably has distribution only in house); SMA? It’s been rocky from its inception and I don’t know how it stands now. ???<o:p></o:p></span></p><p class="MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "Calibri","sans-serif"; font-size: 14pt;'><o:p> </o:p></span></p><p class="MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "Calibri","sans-serif"; font-size: 14pt;'>Bill Dorsett<o:p></o:p></span></p><p class="MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "Calibri","sans-serif"; font-size: 14pt;'>Manhattan, KS<o:p></o:p></span></p><p class="MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "Calibri","sans-serif"; font-size: 14pt;'><o:p> </o:p></span></p><p class="MsoNormal"><b><span style='font-family: "Tahoma","sans-serif"; font-size: 10pt;'>From:</span></b><span style='font-family: "Tahoma","sans-serif"; font-size: 10pt;'> RE-wrenches [mailto:re-wrenches-bounces@lists.re-wrenches.org] <b>On Behalf Of </b>gary easton<br><b>Sent:</b> Friday, August 05, 2016 8:59 AM<br><b>To:</b> RE-wrenches<br><b>Subject:</b> Re: [RE-wrenches] Enphase Support Non-Responsive<o:p></o:p></span></p><p class="MsoNormal"><o:p> </o:p></p><div><p class="MsoNormal">just a worthless ticket but no action and certainly no timely reimbursement if at all. I would never do business with this company again.<o:p></o:p></p></div><div><p class="MsoNormal"><o:p> </o:p></p><div><p class="MsoNormal">On Fri, Aug 5, 2016 at 9:38 AM, <<a href="mailto:penobscotsolar@midmaine.com" target="_blank">penobscotsolar@midmaine.com</a>> wrote:<o:p></o:p></p><p class="MsoNormal" style="margin-bottom: 12pt;">Just to renew this line of conversation, I have been waiting for several<br>call backs form Enphase, with no results, for the past three weeks. I also<br>have warranty claims that go back four months+ that have not been<br>fulfilled. I will not sell any more Enphase, at all, until they resolve<br>these communication and warranty issues.<br><br>Daryl DeJoy<br>NABCEP Certified PV Installer<br>Penobscot Solar Design<br><br><br><br><br>> It seems like we are talking about inverter and module customer service<br>> (good and bad) a lot lately.<br>><br>> Has anyone else noticed that Enphase seems to have stopped responding to<br>> tickets submitted via their website? Hold times are unacceptable, so I<br>> gave<br>> up on that, but nobody gets back to you when you try to contact them via<br>> their web form for weeks, even about an existing RMA or ticket, and they<br>> no<br>> longer let you </p></div></div></div><br><div>[The entire original message is not included.]</div></body></html>