[RE-wrenches] Enphase Support Non-Responsive

Conrad Geyser conradg at cape.com
Fri Aug 5 09:39:02 PDT 2016


Same thing going on here

Conrad
Cotuit Solar


Conrad Geyser, Principal
Cotuit Solar LLC
508-428-8442

On Fri, Aug 5, 2016 at 9:59 AM, gary easton <gary at arp-solar.com> wrote:

> just a worthless ticket but no action and certainly no timely
> reimbursement if at all.   I would never do business with this company
> again.
>
> On Fri, Aug 5, 2016 at 9:38 AM, <penobscotsolar at midmaine.com> wrote:
>
>> Just to renew this line of conversation, I have been waiting for several
>> call backs form Enphase, with no results, for the past three weeks. I also
>> have warranty claims that go back four months+ that have not been
>> fulfilled. I will not sell any more Enphase, at all, until they resolve
>> these communication and warranty issues.
>>
>> Daryl DeJoy
>> NABCEP Certified PV Installer
>> Penobscot Solar Design
>>
>>
>>
>>
>> > It seems like we are talking about inverter and module customer service
>> > (good and bad) a lot lately.
>> >
>> > Has anyone else noticed that Enphase seems to have stopped responding to
>> > tickets submitted via their website? Hold times are unacceptable, so I
>> > gave
>> > up on that, but nobody gets back to you when you try to contact them via
>> > their web form for weeks, even about an existing RMA or ticket, and they
>> > no
>> > longer let you update tickets by email. They are very helpful and
>> > competent
>> > if you get them on the phone, but who has time for that?!
>> >
>> > I'm also waiting an unacceptable amount of time on a major module
>> > manufacturer warranty claim right now. I'd love to see Home Power or
>> > someone do a story on manufacturer responsiveness to dealers. Things are
>> > generally going down hill it seems.
>> >
>> > Jason Szumlanski
>> > Florida Solar Design Group
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>
>
> --
> Gary Easton
> Appalachian Renewable Power
> Stewart, Ohio 45778
> NABCEP Certified Solar PV
>
> T: 740-277-8498
>  www.arp-solar.com
>
> “First they ignore you. Then they laugh at you. Then they fight you. Then
> you win.”
> ~Ghandi
>
>
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